I have noticed this update is the source of the issue , each time i do the update of this the whole disappear from my word press , Can you please investigate on this update and fix the issue if possible
I spent My whole day and night yesterday working on the website
I delete all theTheme that I have bought with you guys in the past because I thought having them there might result interacting each others.
After that ,I import the Demo Theme Apex again via the FTP and rebuild the website over again
Everything working fine last night.
This morning I wake up the website was still working until I saw the same Update pop up . SO I did the update and boom there we go again the website is blank
This seem like the issue is coming from that Update , Am I the only facing the issue with that Update ?
SO now I am going to delete and import the Theme Apex but this time i wont do that update anymore because every time I do that update the website is Blank and I have to rebuild everything again
If you are asking my Ftp to do the work above it is pointless however you Guys should search what is wrong with the new update of the Sonaar Apex and If I am the only one facing that issue or others people having the issue with that update
What browser are you using to connect firefox or google chrome
The server told me if the browser use is firefox that tend to have some issue with their server because firefox sent to many message to them and they think multiple people are trying to connect
so they advise me to do not use firefox but chrome instead
I am writing to the server domain right now in order to know where the issue is coming from because i Can not log either on the FTP they are checking out
So I immediately tried to connect via FTP and it wont connect. See screenshot https://d.pr/i/uDE891 And now, your website does not load anymore !! What the hell going on with your web hosting? You should consider changing to a better hosting because you seem to have a lot of issue with them. I mean, our other users dont have so much issues with their web hosting!
just tried to connect to your ftp then your website crashed.
I strongly recommend CloudWays as one of the best Web hosting in the world right now. It's a very good host and cheap too. They specialize in WordPress and the customer support is exceptional and free ! check it out: http://sonaar.io/go/cloudways
However, your website is very very very slow. I think you have not enough server memory and you should upgrade your server to a better one. Your website run fine when you have 1-2 plugins installed, but as soon as you have more than 2 plugins, it become very slow. Check with your webhosting.
Thank you for the feedback however i dont know if you check the whole page after the update because now some page look messy and items missing , that is exactly what happens with that update each time i do it
Yeah exactly what i did after i saw that and then I reload the Them sonaar that is why you are seing nothing if you go back to wordpress you will see is asking to update again that is because I reload the Sonaar
Hi Guys
I log to wordpress.org today and saw a new update of the Apex
As usual I update and just after the update them just disappear from word press as the screen shot show below
How this is possible ? do i have to start all the work i being all this year again ?
I have noticed this update is the source of the issue , each time i do the update of this the whole disappear from my word press , Can you please investigate on this update and fix the issue if possible
Hi,
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
HI Maxine
Thank you for the reply , the issue here is this update on the screen shot upload below
Each time I update this version of Sonaar version 4.7.2 update 4.11 the theme disappear
and i have to the import the Theme again
I Never have this issue before even when i was updates the previous version of Sonaar
it is only happening with this new update of Sonaar
Hi,
Thanks for clarifying this. It's the first time I see this and I'm very curious to see and fix this issue.
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
I also noticed all the content of the others page I haven't being using up lose all their content
Example the two screenshot below
how to communicate with you properly ? right now i am working on the website and somehow I have this message ?
"Briefly unavailable for scheduled maintenance. Check back in a minute."
SO I dont know if you are working on the website at the same moment as me or not
Hi,
im working on it,
do you have enough disk space on your hosting?
Please provide me access to your FTP, ill try to manually install the theme via FTP
Thanks,
Max from the Sonaar.io Crew
Hi Maxine
I spent My whole day and night yesterday working on the website
I delete all theTheme that I have bought with you guys in the past because I thought having them there might result interacting each others.
After that ,I import the Demo Theme Apex again via the FTP and rebuild the website over again
Everything working fine last night.
This morning I wake up the website was still working until I saw the same Update pop up . SO I did the update and boom there we go again the website is blank
This seem like the issue is coming from that Update , Am I the only facing the issue with that Update ?
SO now I am going to delete and import the Theme Apex but this time i wont do that update anymore because every time I do that update the website is Blank and I have to rebuild everything again
If you are asking my Ftp to do the work above it is pointless however you Guys should search what is wrong with the new update of the Sonaar Apex and If I am the only one facing that issue or others people having the issue with that update
.
Hi,
I was asking access to your FTP because, yes, you are the only one who got this issue. Over 25 000 people use our product and the updates work fine.
So once again, I can probably check and fix this for you if I can get access to your FTP directly.
Thanks,
Max from the Sonaar.io Crew
I was able to connect in few minute and suddenly i get log out I thought it was you who is working on the webiste
What browser are you using to connect firefox or google chrome
The server told me if the browser use is firefox that tend to have some issue with their server because firefox sent to many message to them and they think multiple people are trying to connect
so they advise me to do not use firefox but chrome instead
I am writing to the server domain right now in order to know where the issue is coming from because i Can not log either on the FTP they are checking out
I am able to login now from Wordpress or FTP
They fixed the issue . So you will be also able to log in
Hi,
I just went to joelington.com and it loaded fine.
So I immediately tried to connect via FTP and it wont connect. See screenshot https://d.pr/i/uDE891
And now, your website does not load anymore !! What the hell going on with your web hosting? You should consider changing to a better hosting because you seem to have a lot of issue with them. I mean, our other users dont have so much issues with their web hosting!
Thanks,
Max from the Sonaar.io Crew
Hi Maxine
strange because i am able to connect on my side with the FTP
What do you recommend as server hosting ?
But for now that is not the topic if you are able to log in can you please find out where the issue of the update is coming from
same thing.
just tried to connect to your ftp then your website crashed.
I strongly recommend CloudWays as one of the best Web hosting in the world right now. It's a very good host and cheap too. They specialize in WordPress and the customer support is exceptional and free ! check it out: http://sonaar.io/go/cloudways
Thanks,
Max from the Sonaar.io Crew
Well thank you I will check it out however on side i am able to connect each time by wordpress as by FTP
Yes it works now (with sFTP connection) But access for your wp-admin does not work anymore. Please provide me access to your WP-Admin.
Thanks,
Max from the Sonaar.io Crew
right now on wordpress admin i can not log in i am transferring a pluging by ftp a silver revolution that i just bought right now
i dont know if that is the cause the website is not working or because you are working on it
Hi,
I did the update.
However, your website is very very very slow. I think you have not enough server memory and you should upgrade your server to a better one. Your website run fine when you have 1-2 plugins installed, but as soon as you have more than 2 plugins, it become very slow. Check with your webhosting.
Thanks,
Max from the Sonaar.io Crew
Thank you for the feedback however i dont know if you check the whole page after the update because now some page look messy and items missing , that is exactly what happens with that update each time i do it
What part looks messy and items missing ? send me screenshot
Thanks,
Max from the Sonaar.io Crew
here the two page that look messy and doe snot look as they were before
Here what I see:
contact: https://d.pr/i/4sajMg
bio: https://d.pr/i/BWTgzL
Make sure to simply clear your browser cache.
Thanks,
Max from the Sonaar.io Crew
Yeah exactly what i did after i saw that and then I reload the Them sonaar that is why you are seing nothing if you go back to wordpress you will see is asking to update again that is because I reload the Sonaar
Please DONT delete/rollback to a previous verison again. the new verison is just fine. make sure to clear your browser cache, thats it.
If there is an issue, let me know but dont goes back to a previous version.
Thanks,
Max from the Sonaar.io Crew