Okay
  Public Ticket #2510494
Update issues
Closed

Comments

  • Ron started the conversation
    August 19, 2020 at 3:14pm

    I upgraded to the Pro Version and now an "upgrade available" persists even though the latest version has already been installed. Every time someone tries to update, it disables the Pro extension and loses all or our style choices, until we activate the plugin again.

  •  1,114
    Max replied
    August 19, 2020 at 5:18pm

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,

    Max from the Sonaar.io Crew

  •   Ron replied privately
  •  1,114
    Max replied
    August 19, 2020 at 8:51pm

    Hi,

    I think its related specifically to WPEngine staging sites as you're the only 1 who have this issue.

    Do you have this problem on your live server as well?


    Thanks,

    Max from the Sonaar.io Crew

  • Ron replied
    August 19, 2020 at 8:56pm

    Yes. Same issue on the PROD site. I just copied it to staging to create a login for you.

  •  1,114
    Max replied
    August 19, 2020 at 9:04pm

    Umm, first time I see this.


    Can I deactivate all your plugins/themes on your staging so I can troubleshoot a bit more?

    Thanks,

    Max from the Sonaar.io Crew

  • Ron replied
    August 19, 2020 at 9:07pm

    Yes. That's why I copied it to staging. Thanks.

  •  1,114
    Max replied
    August 19, 2020 at 9:13pm

    There is a conflict with one of your third party plugins.

    I deactivated them all and activated only our plugin and updates is not showing up and it keep activate https://d.pr/i/UfmeR8

    It looks like a JavaScript conflict. Please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,

    Max from the Sonaar.io Crew

  • Ron replied
    August 19, 2020 at 10:19pm

    Found the culprit...Simple Custom CSS and JS PRO

  • Ron replied
    August 19, 2020 at 10:57pm

    Update: I have confirmed that it is the plugin itself (Simple Custom CSS and JS PRO) and not any of the custom CSS we created. I get the problematic behavior with that plugin activated and NO custom code enabled. We'll likely eliminate that plugin in favor of the Sonaar MP3 Pro.

    Thanks for your assistance!

    -ron

  •  669
    Alexandre replied
    August 20, 2020 at 1:42pm

    You are welcome. 

    Thanks,

    Alexandre from the Sonaar.io Crew