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  Public Ticket #2539376
MP3's Not Updating
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Comments

  • Ethan started the conversation

    Hello, 

    I installed demo content, and am trying to replace mp3's with my mp3's but they are not updating. The mp3 from the demo content still plays. I do not know what I am doing wrong. I have tried streaming using an external link and a local mp3 file.

  •  1,114
    Max replied

    Hi

    Could you please provide me access to your wp-admin and I will gladly check the issue you have tomorrow. 


    Thanks,


    Max from the Sonaar.io Crew

  •   Ethan replied privately
  •  667
    Alexandre replied

    Hi Ethan, 

    Please update sonaar theme. 
    When it is done, please go to wp-admin>appearance>install plugins
    And update all required updates (Essential gird and Revolution slider). 
    You should also go to wp-admin>plugins
    And update all plugins you are using (this part is not necessary).

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Ethan replied

    Hello, 

    I have updated theme, wordpress version, and all plugins, but the mp3's still do not update. The titles do not update either.

  •  667
    Alexandre replied

    Hi Ethan, 
    Sorry for the wait, we dont work during weekend. 
    I m able to change title and mp3 on your site.
    Can you please tell me which post your are trying to edit. And which mp3 you want to replace.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Ethan replied

    Hi Alexandre, 

    No worries! We have to enjoy life when we can :)

    It is for the playlist - Myq Kaplan – A.K.A.

    For file 3 and after that, when I add a new mp3, it either does not play, or plays an mp3 from the theme. For the title "

    Alabama, Joseph Gordon Levitt, and a Jewish Trinity". I'm not sure why it does this, when the first two play correctly.

    Hoping to get this resolved. Thank you so much for your help.


  •  667
    Alexandre replied

    Hi Ethan, 
    I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/
    All tracks seem to play the right mp3. Maybe your have to clear the browser cache. 

    About the title issue. Sorry but the track title field should not be available when we are using a local file. 
    This option should be only visible when the option external file is selected. 
    We will fix this in the next theme update. 

    But no worries, we can still change the track title. 
    You have to go to wp-admin>media>libray
    Edit a mp3 file http://new.myqkaplan.com/wp-admin/upload.php?item=5803
    And edit the title field here.

    Thanks,


    Alexandre from the Sonaar.io Crew