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  Public Ticket #2584989
Essential Grid Update purchase code
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Comments

  • Abel Bascunana started the conversation

    Hi,

    On the Wordpress Dashboard a message is displayed warning to update Essential Grid otherwise any change made on Wordpress 5.5 onwards won't save any change made on the grids.

    To update to Essential Grid 3.0, it asks you for a purchase code. On the Soonar page there is only the code for the theme, but not any to upgrade Essential Grid.

    It asks for a purchased code acquired on sliderrevolution.com or codecanyon (envato).

    How to proceed to solve this?

    Thanks,

    Abel

  •  1,101
    Max replied

    Hi,

    please update your Sonaar theme first.

    Once its up to date (version 4.19.1), go to WP-Admin > Appearance > Install plugin and click Update 

    Thanks,


    Max from the Sonaar.io Crew

  • Abel Bascunana replied

    I updated all plugins in Appearance > Install Plugins. Once this is done,  the option Install Plugins disappears from Appearance section as there is nothing left to update.

    I go to Theme > Dashboard it says:

    ---------------------- Activate Sonaar

    Version installed is 1.0

    A valid license key is required to import the demos, access the theme updates and tech support.

    Enter your license key provided with your purchase.

    ---------------------------------------


    So I do not see any 4.19.1 version. I'm using a Child to make some changes in fuctions.php but this should not interfere with anything. License was activated but I clicked on the activate button again just in case. This process has not updated Essential Grid:

    ------------------------------------------------------------------

    Version Information

    Installed Version: 2.3.6
    Available Version: 3.0.7 Check Version

    -------------------------------------------------------------------


    How to proceed from here?


    Thanks,

    Abel

  •  1,101
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   Abel Bascunana replied privately
  •   Max replied privately
  •   Abel Bascunana replied privately
  •   Abel Bascunana replied privately
  •  1,101
    Max replied

    Your theme was NOT updated as I mentionned earlier.

    I updated your theme, then went to WP-Admin > Appearance > Install plugin and click Update

    For your issue with mobile, please send me a screenshot of what you see and elaborate on how to reproduce the issue on my end,


    Thanks,


    Max from the Sonaar.io Crew

  • Abel Bascunana replied

    Sorry, I was looking for the Soonar plugin in the plugins section, then I checked on the Theme Options Dashboard and I couldn't find it there either. Now I found this https://d.pr/i/EUHlVt  But I'd swear I didn't have this option at the top of the WP menu, I might have missed it. 

    Anyways thanks very much for your help Maxime, I'll open a ticket tomorrow for the mobile one and i'll detail all the repro steps.

    Gracias!

    A.

  •  1,101
    Max replied

    No worry, have a great day

    Thanks,


    Max from the Sonaar.io Crew