Okay
  Public Ticket #2586618
Theme not working properly
Closed

Comments

  • Jeff Cook started the conversation

    I'm still getting this when I click on the music slider tab in the menu...

  •  1,114
    Max replied

    Please deactivate WP_Debug in your wp-config.php file or ask the guy who set WP_Debug to true to set it back to false.


    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Cook replied

    I have no idea what you're talking about


  • Jeff Cook replied

    What do you mean? I need to fix this, I've been debugging all day. What's going on with sonar theme?

  •  1,114
    Max replied

    someone activated debugging tool on your website in the file wp-config.php

    that is why you see warning messages..

    You must disable the debugging tool by editing your wp-config.php file that is located in your root folder of your server and set WP_Debug to false instead of "true".

    More info: https://wordpress.org/support/article/debugging-in-wordpress/

    Or ask your web hosting hostgator to do it for you as we dont have access to your hosting server.

    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Cook replied

    I understand that. But why am I getting errors in the first place? Errors are an annoying thing to see but I don't want to just cover them up. If there is a problem, I want it to be fixed not hidden. I bought the theme from Sonaar, not my hosting company. Let's figure out what's wrong with the theme. If there isn't any issues, why am I getting errors?

  •  1,114
    Max replied

    The "error" comes from the third party plugin called Slider Revolution. Its a warning and not a an error so from what I understand it, its false positive. The plugin is 100% working even if the warning show up. Also,  note that the error only shows on your web hosting. We have around 27 000 people who use the theme and nobody reported this issue.


    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Cook replied

    So are you saying my hosting company is the issue? Are you saying HostGator isn't compatible with slider revolution?

  •  1,114
    Max replied

    No,

    im saying Slider Revolution throw a warning because of the way hostgator is setup but that does not make a compatibility issue. The plugin is fully working, but a warning is thrown by hostgator when debugging tool is activated.

    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Cook replied

    I still don't understand how this is on my hosting provider? Slider revolution was included in my package that I bought from Sonaar. How is my hosting provider going to fix a slider revolution issue?

  • Jeff Cook replied

    Thanks

  • Jeff Cook replied

    The Enter website button isn't taking me to the homepage, even though I set the url in the link section of elementor page builder.

  •  1,114
    Max replied

    This is what I see when i go to your website: https://d.pr/i/OJbM9P

    please elaborate on how I can reproduce the issue on my end.

    Thanks,


    Max from the Sonaar.io Crew