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  Public Ticket #2592221
The player has some glitches when using in WP
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  • Heidi started the conversation

    Hello, 

    I've just upgraded and purchased your MP3 player, however I have a few issues with it. I have been able to create two playlists.

    1. The first time I made a playlist the "album" option of it (vs singular songs) is laying out differently than the second playlist. One is stating "Available now on" then little buttons with my 4 stores. In the second playlist, it doesn't give an option for "album merely giving spaces to out the "album" url's in which results in a totally different look. it makes me look unprofessional. 

    2. I have two original albums I am trying to upload onto a page, the second album playlist won't show up in the classic editor so I can choose that playlist to publish.


    Please help, I'm so frustrated and want to just give up, get a different player.. not to mention WP can't help me.

  •  1,101
    Max replied

    Hi there, 

    Can you send me screenshot and also page url where I can see the 2 players so I can reproduce the same issue on my computer screen? 

    If you could also please provide me access to your wp-admin and I will gladly check the issue you have.

    Finally, we have just released a new video tutorial  on YouTube 2 hours ago regarding the player. Perhaps it will helps: 


    Thanks,


    Max from the Sonaar.io Crew