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  Public Ticket #2592640
Problem with charging playlist critical web error
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  • Daniel von Borries started the conversation

    Hi!

    i have problems loading any playlist i made in my web.It displays the message i attached as a file.

    I contacted my server service and they say there,s a very high consumption of RAM when trying to load any playlist, they sent me the code error i attached to this mail too.

    They say it,s a `problem managing that playlist section, but i don,t know whats going on, i have only 15 playlists, therre,s no way its that heavy to fail charging...could you please help me??it,s very important...

    Thanks a lot...

  • Daniel von Borries replied

    Sorry!this are the attachments, i forgot to atach them in the first ticket

  • Daniel von Borries replied

    Hi again!

    i think i found why, photograps have to be less than 500 kb isn,t it??i think is because of that...sorry for the beginner error!if you could confirm me wich size is ideal for page charging i would appreciate, and sorry for bothering you with stupid questions...thanks!

  •  1,103
    Max replied

    Yes, make sure that you use featured image less than 500kb. best recommended size is JPG files 600px X 600px

    Thanks,


    Max from the Sonaar.io Crew

  • Daniel von Borries replied

    Hi Max!!

    thanks a lot, i figured it out...maybe you can help me with anothe question regarding sizes...is there an ideal size for the videos, so they load up faster when landing at the home page??that info i can,t find...thanks a lot!

  •  1,103
    Max replied

    We all use YouTube video so they resize it automatically for you and they are streaming. so i recommend using youtube video.

    Thanks,


    Max from the Sonaar.io Crew