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  Public Ticket #2592895
Essential grid
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  • Amélie started the conversation

    Hi there !

    I'm trying to link my instagram to essential grid (Version 2.3.6, I can't update to a newer vesion, i don't know why).

    Everytime, it shoots an error message asking to "ckeck the settings". (where there is API key required).


    Help ?

  •  1,114
    Max replied

    Hi,

    1) Make sure you use Sonaar Theme 4.19.1 Please read this article about how to update your theme: https://sonaar.ticksy.com/article/12410/

    2) Once you use the latest version of the theme, go to WP-Admin > Appearance > Install Plugins. On this screen, you will see an update for Ess Grid. Click update.

    3) then follow the instruction here https://sonaar.ticksy.com//article/13832/


    Thanks,


    Max from the Sonaar.io Crew

  • Amélie replied

    Hi Max !


    Thank you for your reply. Now, I've updated the Sonnar Theme and now Ess Grid works fine with instagram.

    I now get an "ajax error : unable to load playlist" whenever I try to use the Ess Grid w/ youtube. I've created an API and have my channel ID but it doesn't seem to work ... 


    Thanks !

  •  1,114
    Max replied

    Hi,

    Im not very familiar with the new YouTube API but make sure you check your youtube api settings are correct and that you have restricted your api to your server only.

    If it does not work, please check directly with YouTube support what does not work and see if the api is 100% correctly set.

    Thanks,


    Max from the Sonaar.io Crew

  • Amélie replied

    My API seems to work fine with other applications. Any tricks to make this work ? As a musician, without this grid, my website is not really relevant ...

  •  1,114
    Max replied

    Hi,

    I can check if Ess Grid is set correctly, but I wont be able to check if your google API is correct set because I dont have access to your google account and we are not authorized to get access.

    So if you want me to check if Ess grid is correctly set, please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Amélie replied privately
  •  1,114
    Max replied

    Hi,

    I cant access your website. see sceenshot https://d.pr/i/CN8xnX

    perhaps thats your issue is due to your SSL certificate. Please contact your hosting provider about this

    Thanks,


    Max from the Sonaar.io Crew