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  Public Ticket #2592903
problem load page
Closed

Comments

  • elodie thiebaut started the conversation

    Hello, 

    I cannot update my elementor license, the site does not load the page. In addition, often pages do not load (see screenshot). Have you ever encountered this problem? Thanks in advance

  •  1,114
    Max replied

    This often means your server times out before finishing to render the page and the cause of this is probably because you have not enough server memory to render correctly the whole page.

    Try deactivate all your plugins except Elementor and it should work.

    if not, please contact your hosting provider to raise the memory on your server.


    Thanks,


    Max from the Sonaar.io Crew

  • elodie thiebaut replied

    Hello, 

    I disabled all plugins and it's woocommerce that is causing the problem. Have you ever had this problem ?


  •  1,114
    Max replied

    Hi,

    well, the issue is not woocommerce specifically but rather the memory your plugin(s) takes against the ressource you have on your server. WooCommerce is certainly a big plugin and takes more ressources than smaller plugins so that is where it seams to break.

    It usually happens with low-cost WordPress hosting.

    What I recommend is that you check with your hosting provider to raise the memory and ressource, or you switch to a better hosting provider such as Cloudways's Vultr HF


    Thanks,


    Max from the Sonaar.io Crew