Okay
  Public Ticket #2612901
Demo Content Installation
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Comments

  • hopeton started the conversation

    Hi,

    I've recently installed the Mandala Theme (Which is beautiful by the way) but unfortunately when I try and install the Demo contents it fails every time, it gets so far then it stops and says 

    9724254035.png
  •  1,101
    Max replied

    Hi,

    its probably because your server times out before finishing the importation process.

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   hopeton replied privately
  •   Max replied privately
  • hopeton replied

    Hi Max

    Frstly I tried removing the media files but that had no effect the only difference was I didn't get an error message after the installation but no actual files were added.

    So I decided to reset the site which was fine, I then uploaded the Demo file that you posted but it didn't contain any Zip Files so I uploaded the complete folder to the Themes folder in the website, however when I opened the Backup tab in the Tools menu there is no restore button only the options to create backups so unfortunately I haven't had any success.


    What would you suggest?

    Thanks

  •  1,101
    Max replied

    Hi

    Give me access to your wp-admin and also access to your ftp and I'll fix this for you. Will be much quicker. 

    Thanks,


    Max from the Sonaar.io Crew

  • hopeton replied

    Hi again

    I just zipped the Demo Content file and imported that via the import button in the tools section but there was an error:

    Import WordPress

    Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number


    Please advise

    Thanks




  • hopeton replied

    Hi,

    Ok thank you.

    Wp Admi: tyler18217

    p\w: Chynarose@21


    FTP:  Host: 160.153.131.188

              User: tyler182176

              p/w : Chynarose@21

  • hopeton replied

    sorry Wp Admin: tyler182176

  •  1,101

    Thanks,


    Max from the Sonaar.io Crew

  • hopeton replied

    Hi Max

    Many thanks, I really appreciate your time

    Have a great Evening

  •  1,101
    Max replied

    You are welcome

    Thanks,


    Max from the Sonaar.io Crew