Okay
  Public Ticket #2628225
Settings updated.
Closed

Comments

  • Gilberto Da Rocha Vera started the conversation
    December 10, 2020 at 11:09pm

    Hello SONAAR friends 

    I am writing this time to inform you that the settings option has an error. at the time of assigning changes to: Post Types Enable Continuous Player SoundWave Progress Bar or any other option and clicking the save button does not make the corresponding update.

  •  1,103
    Max replied
    December 10, 2020 at 11:49pm

    Hi there,

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except our plugin then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.



    Thanks,

    Max from the Sonaar.io Crew

  • Gilberto Da Rocha Vera replied
    December 14, 2020 at 11:23pm

    Hi Max,

    Thanks for write! I have not responded to your message in time.

    I ran the tests and I have a conflict with an essential plugin on my website (Avada Builder). Without it, almost 90% of my site is cluttered with codes.

    Please tell me what possibilities I have to fix it!

    Thanks for your help

  •  1,103
    Max replied
    December 14, 2020 at 11:30pm

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,

    Max from the Sonaar.io Crew

  •   Gilberto Da Rocha Vera replied privately
  •  1,103
    Max replied
    December 15, 2020 at 3:27pm

    Hi,

    Does the plugin used to work correctly before your update to WP 5.6?


    Thanks,

    Max from the Sonaar.io Crew

  • Gilberto Da Rocha Vera replied
    December 15, 2020 at 6:32pm

    Max,

    Thank you for being aware of my case.

    At the same time I was sending you this message, I also did it with the AVADA template and they responded with a new update and it is already working correctly.

    I wish you a happy holidays


  •  1,103
    Max replied
    December 15, 2020 at 6:58pm

    You are welcome,

    Have a great day and happy holidays too

    Thanks,

    Max from the Sonaar.io Crew