Okay
  Public Ticket #2644624
content not loading
Closed

Comments

  • Johnny started the conversation

    I have seen this happen on other pages also(listener, guest speaker)- the page loads, but not all of the content. In this case, the host bio and the" about" section do not load until you refresh the page.

    https://www.loom.com/share/abbe78850a76432382be321723d0a04d

  •  1,114
    Max replied

    Does it load when you reload/refresh the page? 

    How do you manage to access the host-bio page from your website? I don't see any menu to go to that page.


    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    click on my name  Johnny Burke . Yes, content does load when you refresh the page, but often this happen switch both of my contact pages

  •  1,114
    Max replied

    I can't reproduce the issue. 

    Please explain the exact steps you do so I can reproduce the issue on my end

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    could it be that I need to delete the cache? it does not happen every time

  •  1,114
    Max replied

    Maybe.. When it does that usually it's a conflict by a third party plugin that have a JavaScript error and break the ajax loading. 


    You can also turn off ajax page loading to avoid this by going to wp-admin > theme options > general settings 

    Thanks,


    Max from the Sonaar.io Crew

  • Johnny replied

    Tried turning Ajax off, but it did not fix the problem. If it might help, where/ how to clear the cache?


  •  1,114
    Max replied

    Yes it works if you deactivate ajax in general settings. 


    To empty cache, it depends which cache plugin you are using. Please refer to the documentation/support of the cache plugin you are using on how to use their plugin 

    Thanks,


    Max from the Sonaar.io Crew