Please load the homepage. Then hit the refresh button. You'll notice a white strip on the left hand side of the hero banner - not sure why this has started happening. Shortly before I'd just added logos to the site.
I have recreated a new elementor section with the slider and it works fine. Probably a setting apply on the elementor section element or the column elementor elementor caused the issue.
This issue is not caused by our products. The same behavior happen with all other themes. This is something Revolution Slider has to fix, and maybe they already did it. I mean they have released many updates since wordpress 5.6 release. So please test the last Revolution Slider plugin version. It is attached on my last post. Remove your current Revolution Slider and install this one.
Please load the homepage. Then hit the refresh button. You'll notice a white strip on the left hand side of the hero banner - not sure why this has started happening. Shortly before I'd just added logos to the site.
Hi,
you mean this strip, correct: https://d.pr/i/j63ZeG ?
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
Hi Byron,
I have recreated a new elementor section with the slider and it works fine. Probably a setting apply on the elementor section element or the column elementor elementor caused the issue.
Thanks,
Alexandre from the Sonaar.io Crew
Hi,
I have attached the last slider revolution plugin.
Please test it, I hope they have fixed this issue.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
I'm sorry. I don't understand what you mean.
Is this a safe plug in? And will it resolve the issue?
Byron
Hello Byron,
This issue is not caused by our products.
The same behavior happen with all other themes.
This is something Revolution Slider has to fix, and maybe they already did it.
I mean they have released many updates since wordpress 5.6 release.
So please test the last Revolution Slider plugin version. It is attached on my last post.
Remove your current Revolution Slider and install this one.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre
I have reluctantly been in touch with the Revolution Slider creator. I say reluctantly because my contract is with you - not them.
They've now referred me back to you.
The net result is that I have a slider, which doesn't work. How do we resolve this?
Will you be contacting the supplier? And can you point to where you notified me pre-purchase of this known defect?
Yes I can contact them.
Do you allow me to share your login credential to the wp-admin?
Thanks,
Alexandre from the Sonaar.io Crew
I will contact you as soon I have news.
Thanks,
Alexandre from the Sonaar.io Crew
Hi there,
Here their first reply
Thanks for reaching out. I was managed to replicate the issue on our ednf and submitted it to our devs for further invetsigation.
Once I get any reply you will be notified.
Sorry for the inconveniences.
Regards,
Thanks,
Alexandre from the Sonaar.io Crew
Hello Byron,
The Revolution Slider team told me they have fixed the mobile slider issue.
The fix will be part of the next plugin update.
Thanks,
Alexandre from the Sonaar.io Crew
This is resolved. Thanks. Close ticket.