My client's site will not load. I had the host's Tech Support look into it. Here's what they found:
We have enabled debugging for the site and are able to see that this is due to the following plugin mp3-music-player-by-sonaar
As seen by the below error.
Fatal error: Cannot redeclare addFontStyle() (previously declared in /home/sherilynnriley/public_html/wp-content/plugins/mp3-music-player-by-sonaar/public/class-sonaar-music-public.php:65) in /home/sherilynnriley/public_html/wp-content/plugins/mp3-music-player-by-sonaar/public/class-sonaar-music-public.php on line 65
We have attempted to change the php version but seems the error is still active. We have tried to disable this plugin for you but will show the site as a white screen. As it seems this plugin is dependent with your site you will want to contact the web developer of this to resolve the issue with this plugin.
I have deactivated both the Pro and free versions of this plugin so the site will load. But I paid for the Pro version and I'd like it to work. Please advise.
My client's site will not load. I had the host's Tech Support look into it. Here's what they found:
We have enabled debugging for the site and are able to see that this is due to the following plugin mp3-music-player-by-sonaar
As seen by the below error.
Fatal error: Cannot redeclare addFontStyle() (previously declared in /home/sherilynnriley/public_html/wp-content/plugins/mp3-music-player-by-sonaar/public/class-sonaar-music-public.php:65) in /home/sherilynnriley/public_html/wp-content/plugins/mp3-music-player-by-sonaar/public/class-sonaar-music-public.php on line 65
We have attempted to change the php version but seems the error is still active. We have tried to disable this plugin for you but will show the site as a white screen. As it seems this plugin is dependent with your site you will want to contact the web developer of this to resolve the issue with this plugin.
I have deactivated both the Pro and free versions of this plugin so the site will load. But I paid for the Pro version and I'd like it to work. Please advise.
Hi there,
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Also, can you please provide me access to your ftp in case I reproduce the fatal error so I can fix it?
Thanks,
Max from the Sonaar.io Crew