Okay
  Public Ticket #2654975
The theme is falling to load
Closed

Comments

  • antrophe started the conversation

    The theme is falling to load causing the whole site to crash.


    Any idea why this is happening?  I can see nothing unusual when I go into recovery mode. 

  •  1,114
    Max replied

    Hi, 

    Is the theme have been fully uploaded? 

    Could you please provide us with your URL and access to your WP-Admin and also, access to your FTP.


    Thanks,


    Max from the Sonaar.io Crew

  •   antrophe replied privately
  •   antrophe replied privately
  •  1,114
    Max replied

    Hi,

    Have you updated your server, php version or MySQL recently?

    You seem to use a very old version of Sonaar theme (you use version 4.3.1, while we are now at version 4.19.4). If you have updated your server, PHP or MySQL, make sure to update the theme as well.

    I can do it for you, but I've noticed that your license is expired. You need to have a valid license in order to get support and theme updates.

    To renew your license, click here: 

    https://sonaar.io/cart/?nocache=true&edd_license_key=da61aa37bf6513e835c66ed3471bb4c2&download_id=2097



    Thanks,


    Max from the Sonaar.io Crew

  • antrophe replied

    Okay, so Ive bought another license -  if you can do that for me, itd be great thanks.

  •  1,114
    Max replied

    All good now. I have updated the theme and its required plugins. Please check.


    Thanks,


    Max from the Sonaar.io Crew