Okay
  Public Ticket #2665630
Mobile Devise
Closed

Comments

  • Pasquale started the conversation

    When I use my phone to click on the web. I can see the front page. when I click on the Menu I do not see any option.

    Please advise.

    Thank you 

  •  646
    Alexandre replied

    Hello Pasquale, 

    The issue was caused by a custom css I did before. 
    It is fixed now.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Thank you 

    The problem that I am facing in general is also that the web is very very slow can you please check why?


  •  646
    Alexandre replied

    Hi Pasquale, 

    Agree your site is very slow. This is not a regular behavior. 
    If we disable many plugins, your site run quite faster. 
    Maybe the server need more memory, but I m not sure about that. 250M should be enough. 
    My first advise is to update Wordpress to 5.6
    And all your plugins. 

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Is this something you can take care for extra  charge?

    How much will cost?

    Thank  you 


  •  646
    Alexandre replied

    Hi, 
    Of cousre I can do it, 
    And I can do it for free
    It is very simple to update plugins.
    But it is important you know how
    Please go to wp-admin>plugins
    And update all plugin https://d.pr/i/la2L8l
    Be aware you cant update WPBakery, Essential Slider, and Revolution Slider that way. Those plugins updates come with the theme update. 

    When this is done, please clear cache and look if the site goes faster. 

    My second advise is to move your site to a server from another web hosting. 

    But please tell me first which webhost provider are you using.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Hi Alex I Update the plugin 

    I think is still slow can you check on you side?

    Should I Update also the word Press?

    Thank you 


  • Pasquale replied

    We just  update the Hosting with Go Daddy

    I spoke with them and all is ok on their  side.


  •  646
    Alexandre replied

    I think the issue was related to the w3 total cache. 
    I have changed some settings and your site looks to run faster now.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Ciao Alex still very slow for me.

    Do you have any other advise?

    Thank you 


  •  646
    Alexandre replied
    Hi,

    This image is by far to much heavy.

    Reduce it will help lot the homepage loadingbase-video-carousel-prova.jpg

    Thanks,


    Alexandre from the Sonaar.io Crew