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  Public Ticket #2673173
Homepage banner glitch
Closed

Comments

  • Byron started the conversation

    My client has tested this on his mac and an error is occurring in the banner text. See attached. 

    It's overlapping a couple letters. It's occurring on a Mac, in chrome. It doesn't occur in Safari. He did a hard refresh, but the problem persisted. 

    I was unable to recreate this issue on my macbook pro.


  •  667
    Alexandre replied

    Hello Byron, 

    May I have more detail about the device your customer using?

    This animation seem to be very demanding to the browser. 

    On dont see the issue on my device, but I can see the animation is not smooth. 

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Byron replied

    Thanks Alexandre. What more information would you like - I'll ask my client.


  •  667
    Alexandre replied

    I just want to know if he has a recent device. 
    My guess is this animation are too much demanding for old device.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Byron replied

    I can't send a video file, but I'm now also experiencing this issue as well as my client. Please see chrome browser window and operating system for my client, as well as mine (Catalina). 



  •  667
    Alexandre replied

    Hello, 
    Just to be sure I understand well the issue
    When the animation end, do you still see overlapping letters. Or this behavior is only visible during the animation.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Byron replied

    For the client - yes. It ends with overlapped letters. 

    For me, it overlaps (this is new - it never used to do this and I'd like to turn it off if that's the design) but ends with no letters overlapping.

  •  667
    Alexandre replied

    Yes I know the animation has changed a bit since recent revolution slider update. 
    We have contacted the Revolution Slider team. I dont know if this will be better with the next update. 
    My advise is to adjust a bit your anim or keep it like that and hoping it will look better with the next revolution slider update.

    Thanks,


    Alexandre from the Sonaar.io Crew

  •  667
    Alexandre replied

    Hello, 
    Revolution slider has released a new version. 
    I think this will fix the anim.
    I m installing it on your site.

    Thanks,


    Alexandre from the Sonaar.io Crew

  •  667
    Alexandre replied

    The animation is fixed

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Byron replied

    Thank you Alexandre! Really great. Working fine now for both me and client. 

  •  667
    Alexandre replied

    You are welcome

    Thanks,


    Alexandre from the Sonaar.io Crew