Any other issue popped up after the "http" update unfortunately. The Media page with subpages Blog and Gallery cannot open at all and I'm getting "Internet Server Error". The same happens with the "Contact" page.
i dont know exactly what is the issue because the error is thrown by your server and not WordPress.
The first thing I strongly recommend to do is to update PHP version to 7. You are currently using very old version of PHP and with the updates of plugins, perhaps that caused some issues.
Please check this directly with your hosting provider.
Then, I recommend that you update WordPress and ALL your plugins.
I will contact the hosting provider for the rest as you recommended. I hope they can support. Although the problem started yesterday by the time they added the http to the site.
Thanks. I've done everything as you said and I updated PHP, WordPress & Plugins
- Now when I press Gallery or Contact, the pages are not loaded. If I refresh the pages, then they load. - Instagram reacts like this in Home page too. It's not loaded from the beginning and it's loaded if I refresh the page. - When I'm in Blog, Gallery or Contact pages and I click to other menu options, it cannot go there. Check here:https://vinylpressing.mindthewax.com/contact/#Orderform Something is wrong with the links and the menus. - When I click on Blog, Gallery or Contact, the screen becomes white for long time - Still the site is very slow despite the updates. What else is might influencing it?
Seems an issue with the new version of Elementor. I will report the issue to the elementor team. In the meantime, I have rolled back to version 3.0.9 of Elementor and it works.
for Instagram, the plugins does not seem compatible with AJAX page loading. I have disable AJAX for the Instagram by adding the class no-ajax in your menu. see screenshot: https://d.pr/i/GYPwq1
You can also disable AJAX so the theme will load as a standard theme by going to WP-Admin > Theme Options > General Settings
It's a total mess now. I don't know from where to start.. I should have a vinyl record as a background throughout the whole website. Now there is a video on the main page as a background and the rest page when you scroll down is black. Menu options (Home, Services, Offers, Order Now, About) are not functioning at all and the worst of all is that the website is different!! I don't have featured albums there. It should have an order form, 2 tables with offers, etc..
Can you check what happened and recover them back?
From what i see, everything is in place. On your homepage, you see a black background instead of the overall vinyl background image because you have set a black background color on your sections. Make sure to dont set a black background on your section's background. see screenshot https://d.pr/i/C14cEn
For the menu options..they should link to your homepage's anchor link, but your current homepage dont have any anchors. Are you sure you are using the correct homepage as frontpage ? I see like 5 different homepage: https://d.pr/i/Y8l8Xp
set the correct one in wp-admin > settings > reading
What I've see now it's not my website :/ All content it's different. I have on the Menu - Offers, Order Now for example and these are linked with pictures I have with vinyl records and an offer form with dropdown lists, etc. So these menus now obviously are not functioning with anything because the content does not exist.
The Featured Album there, it shouldnt be in this page at all.
It's a website where people can order to press their music on vinyl. Now it just make any sense. Can you recover the previous version?
Max I dont get it. This thing happened once you ve made the changes today. I don't know what happened and caused it but now this is not my content. Try to restore the updates or a previous version and you will see how the content was. I have no idea what I should even ask from the webhosting
I have not touched anything beside rollback elementor plugin to previous version.
Now you tell me that all the 75 pages here are not your content : https://d.pr/i/AMprpN ??
Updating plugin dont touch your content! it does not touch the database..Updating / rollbacking a plugin version only swap PHP files in the plugins folder. It does not alter the database. (database = content)
Please contact your webhosting and tell them to rollback to a previous backup. We dont hold any backup here.
The content of those 75 pages is mine but not the one that is running on the website. That's why Im saying to restore it. I will write to the webhosting and see what they can do. There was a backup before I ve made the upgrade. So I will write you again after I will talk with them.
Thanks, I corrected it that. Everything seems to work, except the "Contact" which does not load when I first click there. I need to refresh the page in order to appear. Can you advise on this please?
Its because of the new version of Elementor.. Either you rollback to version 3.0.9, or you disable ajax page loading in WP-Admin > Theme Options > General Settings
I disabled Ajax and it's working now. That's it I think Max. Thanks a lot for the help so far! You realized that I'm not familiar with wordpress and sites so all your help and support is really appreciated!
Hello,
Any other issue popped up after the "http" update unfortunately.
The Media page with subpages Blog and Gallery cannot open at all and I'm getting "Internet Server Error".
The same happens with the "Contact" page.
Can you support please?
Best regards,
Giorgos
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
Sure. Here you go:
Username: user
Password: ELqf~k.KSt4
Hi,
i dont know exactly what is the issue because the error is thrown by your server and not WordPress.
The first thing I strongly recommend to do is to update PHP version to 7. You are currently using very old version of PHP and with the updates of plugins, perhaps that caused some issues.
Please check this directly with your hosting provider.
Then, I recommend that you update WordPress and ALL your plugins.
see if it works and let me know
Thanks,
Max from the Sonaar.io Crew
Actually I have fixed the contact page issue by resaving your permalinks in WP-Admin > Settings > permalinks and hit save.
but still, make sure to update PHP, Wordpress and plugins. you website will then run 2X faster!
Thanks,
Max from the Sonaar.io Crew
Thanks Max for all your support!
In https://vinylpressing.mindthewax.com/gallery-instagram/ I see that Instagram is not loading there. In the main page it's fixed.
I will contact the hosting provider for the rest as you recommended. I hope they can support. Although the problem started yesterday by the time they added the http to the site.
please check your instagram plugin settings.
this plugin is not coming from our theme so i cant help on this one
Thanks,
Max from the Sonaar.io Crew
Hi Max,
Thanks. I've done everything as you said and I updated PHP, WordPress & Plugins
- Now when I press Gallery or Contact, the pages are not loaded. If I refresh the pages, then they load.
- Instagram reacts like this in Home page too. It's not loaded from the beginning and it's loaded if I refresh the page.
- When I'm in Blog, Gallery or Contact pages and I click to other menu options, it cannot go there.
Check here:https://vinylpressing.mindthewax.com/contact/#Orderform
Something is wrong with the links and the menus.
- When I click on Blog, Gallery or Contact, the screen becomes white for long time
- Still the site is very slow despite the updates. What else is might influencing it?
Hi,
Seems an issue with the new version of Elementor. I will report the issue to the elementor team. In the meantime, I have rolled back to version 3.0.9 of Elementor and it works.
for Instagram, the plugins does not seem compatible with AJAX page loading. I have disable AJAX for the Instagram by adding the class no-ajax in your menu. see screenshot: https://d.pr/i/GYPwq1
You can also disable AJAX so the theme will load as a standard theme by going to WP-Admin > Theme Options > General Settings
Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/
Thanks,
Max from the Sonaar.io Crew
Hi Max,
It's a total mess now. I don't know from where to start..
I should have a vinyl record as a background throughout the whole website.
Now there is a video on the main page as a background and the rest page when you scroll down is black.
Menu options (Home, Services, Offers, Order Now, About) are not functioning at all and the worst of all is that the website is different!!
I don't have featured albums there. It should have an order form, 2 tables with offers, etc..
Can you check what happened and recover them back?
Best regards,
Giorgos
Hi,
From what i see, everything is in place. On your homepage, you see a black background instead of the overall vinyl background image because you have set a black background color on your sections. Make sure to dont set a black background on your section's background. see screenshot https://d.pr/i/C14cEn
For the video, you have a video set: https://d.pr/i/DxMFgU
For the menu options..they should link to your homepage's anchor link, but your current homepage dont have any anchors. Are you sure you are using the correct homepage as frontpage ? I see like 5 different homepage: https://d.pr/i/Y8l8Xp
set the correct one in wp-admin > settings > reading
Thanks,
Max from the Sonaar.io Crew
What I've see now it's not my website :/
All content it's different. I have on the Menu - Offers, Order Now for example and these are linked with pictures I have with vinyl records and an offer form with dropdown lists, etc.
So these menus now obviously are not functioning with anything because the content does not exist.
The Featured Album there, it shouldnt be in this page at all.
It's a website where people can order to press their music on vinyl. Now it just make any sense.
Can you recover the previous version?
Sorry i dont understand
perhaps you should ask your webhosting to rollback to a previous version
Thanks,
Max from the Sonaar.io Crew
Max I dont get it.
This thing happened once you ve made the changes today. I don't know what happened and caused it but now this is not my content.
Try to restore the updates or a previous version and you will see how the content was.
I have no idea what I should even ask from the webhosting
I have not touched anything beside rollback elementor plugin to previous version.
Now you tell me that all the 75 pages here are not your content : https://d.pr/i/AMprpN ??
Updating plugin dont touch your content! it does not touch the database..Updating / rollbacking a plugin version only swap PHP files in the plugins folder. It does not alter the database. (database = content)
Please contact your webhosting and tell them to rollback to a previous backup. We dont hold any backup here.
Thanks,
Max from the Sonaar.io Crew
The content of those 75 pages is mine but not the one that is running on the website.
That's why Im saying to restore it.
I will write to the webhosting and see what they can do. There was a backup before I ve made the upgrade.
So I will write you again after I will talk with them.
Good morning Max,
I managed to restore the website and update the PHP and plugins again.
So now when I'm on the Media (Blog or Gallery) or in Contact options, I cannot go back to other Menu options (Services, Offers, Order Now, About).
I'm getting links like the following once I click to other menu options from there:
https://vinylpressing.mindthewax.com/gallery-instagram/#About
https://vinylpressing.mindthewax.com/contact/#Orderform
https://vinylpressing.mindthewax.com/our-news/news/#Services
Do you see the pattern of the url here? /#About, /#Orderform, /#Services... Something is going on with linking or anchors there.
Can you have a look please?
Best regards,
Giorgos
Hi,
Edit your menu in wp-admin > appearance > menu and make sure the links point to the correct section/links.
Make sure the links are something like the full url: https://vinylpressing.mindthewax.com/#Services and not only /#services
Thanks,
Max from the Sonaar.io Crew
Thanks, I corrected it that.
Everything seems to work, except the "Contact" which does not load when I first click there. I need to refresh the page in order to appear.
Can you advise on this please?
Its because of the new version of Elementor.. Either you rollback to version 3.0.9, or you disable ajax page loading in WP-Admin > Theme Options > General Settings
Thanks,
Max from the Sonaar.io Crew
I disabled Ajax and it's working now.
That's it I think Max. Thanks a lot for the help so far! You realized that I'm not familiar with wordpress and sites so all your help and support is really appreciated!
Best regards,
Giorgos
You are very welcome Girogos
Thanks,
Max from the Sonaar.io Crew