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  Public Ticket #2681675
No sound on IOS
Closed

Comments

  • Eduardo Cummings started the conversation
    February 4, 2021 at 6:51pm

    The sound can't be heard through an ios device, I try it on my desktop and you can hear the sound, also on android devices.

    The MP3 is counting the play, but you can't hear it I tested it on 3 iPhones with no luck.

    I will appreciate your help since my client is needing this page for her pre-save on Spotify.

  •  1,114
    Max replied
    February 4, 2021 at 6:54pm

    I think thats because you are using wav format and wav format cannot be played through iOS.

    Could you please try with mp3 file instead to check if it works?

    Thanks,

    Max from the Sonaar.io Crew

  • Eduardo Cummings replied
    February 4, 2021 at 7:13pm

    Thanks Max! I just realized that I was using the wrong format when I decide to extend the length of the song and uploaded again and saw the small letter mp3 only!

    Thanks anyways!

    By the way It would be nice to have and integrated API for Spotify Pre-Save

  •  1,114
    Max replied
    February 4, 2021 at 7:36pm

    You are welcome

    If we have more user requests from customers about the spotify API, we will add it to our roadmap for sure


    Thanks,

    Max from the Sonaar.io Crew