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  Public Ticket #2685644
Can't update theme in Wordpress without uninstalling and reinstalling
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  • Alexander Cruz-Adames started the conversation

    Hello, I am writing in because I am having trouble with my Sonaar theme. I purchased a license for the DJ theme, and successfully installed it onto my Wordpress self hosted account. At first it was running smoothly, however recently I am unable to update the theme and keep receiving an error message. 

    (See attached image for confirmation of error message.)

    When I manually uninstall the theme and reinstall it, it is automatically set up with the latest update version again. However, for simplicities sake, I would love to figure out why the auto updates are not working correctly as they were originally. Any advice or guidance would be greatly appreciated. thanks a lot guys, I do love the theme and want to make sure the website is running with the latest updates!

  • Alexander Cruz-Adames replied

    Also forgot to mention my license is still active so that shouldn't be an issue

  •  1,114
    Max replied

    Hi,

    please try again. your domain license was registered to djcruzctrl.com but your domain do a redirect to www.djcruzctrl.com so I have registered www.djcruzctrl.com instead.

    Thanks,


    Max from the Sonaar.io Crew

  • Alexander Cruz-Adames replied

    Hey Max! Everything appears to be operational so far. Thanks so much for taking the time, I'll let you know if anything changes. Have a great night