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  Public Ticket #2692199
elementor video place holder
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Comments

  • silverfox started the conversation

    Hello

    How do I get rid of the elementor video placeholder on the artist page? Its driving me mad and sure its a simple fix, I have put the you tube url of the video I want but when I press play in preview all I see is elementor placeholder video which takes me through to a you tube page where another 2 million WordPress users have had the same problem.

    Many Thanks

  •  1,114
    Max replied

    can you send me a full screenshot of the issue you have so I can reproduce it on my end.


    Thanks,


    Max from the Sonaar.io Crew

  • silverfox replied
    7592203292.png

    6974380279.png

    If you click the first picture you get the elementor placeholder video, if you click you tube bottom right, you end up on a you tube page of  1 million plus hits and messages from many other lost soul wordpress users lol







  •  1,114
    Max replied

    Have you changed the YouTube URL for your own youtube video when editing your video widget ? (see screenshot: https://d.pr/i/uIS7S3 

    If yes and it still does not work, please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  • silverfox replied

    Hi Max

    Thanks Max, you are a star, I repasted url and cleared cache and that has done the trick.

    Many thanks