Okay
  Public Ticket #2701724
Error when loading site and other issues
Closed

Comments

  •   Dan started the conversation
  •  1,114
    Max replied

    Hi

    This is due to the latest Elementor plugin update 3.1x.

    Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day that Elementor 3.1 has been released.

    Please read this article about how to update your theme: https://sonaar.ticksy.com/article/12410/

    Thanks,


    Max from the Sonaar.io Crew

  • Dan replied

    Thank you for the quick reply. I've updated the theme (now on version 4.20) but still seem to be encountering these issues. Elementor is on verson 3.1.1. Could this be stemming from a different issue since the theme is up to date?

  • Dan replied

    I am also getting this error when adding events.

  •  1,114
    Max replied

    Have you ALSO updated Elementor for Sonaar Addon ? you need to.

    go to wp-admin > appearance > install plugins

    Thanks,


    Max from the Sonaar.io Crew

  • Dan replied

    Hi, thanks for the info. I have tried and I am getting an error on each update. I tried individually and received the error as well.

  •  1,114
    Max replied

    Hi,

    there is somethig wrong with your server. we are even not able to install ANY plugins ! see error message we have : https://d.pr/i/jTinrm

    Please contact your web hosting immediately and tell them to fix this. When its done, let me know

    Thanks,


    Max from the Sonaar.io Crew

  • Dan replied

    Hi Max,

    I was able to update the plugins completely and the issues I wrote in about look to be fixed. However, now the events we have published aren't showing in their section on the homepage or on their dedicated page. They were showing before. 

  •  1,114
    Max replied

    Please check now. the plugin Elementor for Sonaar was not installed!


    Thanks,


    Max from the Sonaar.io Crew

  • Dan replied

    Thank you for your help on this

  • Dan replied

    Sorry but I am now seeing that the events are not appearing to anyone who isn't logged in as an admin. No clue how that happened or how to adjust it. Everything events-wise looks fine when I'm logged in, but once i logout, everything events-related disappears.

  •  1,114
    Max replied

    Have you cleared your server or wordpress cache ? you might using a cache plugin somehow.


    Thanks,


    Max from the Sonaar.io Crew

  • Dan replied

    That did the trick! Thank you