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  Public Ticket #2715732
Cannot Import demo content
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Comments

  • Willem Serneels started the conversation

    Hello,

    Having had, and still having, some issues here afte purchasing the Sonaar theme....

    - Could't install the theme via WP-dashboard, luckily I was able to manage through my ftp-server (directadmin).

    - The issue now is: I cannot import the demo (beats).  While progressing the installation, it hangs on "files export", then stops with this error message: 

    Allowed memory size of 536870912 bytes exhausted (tried to allocate 528384 bytes) in /home/sunlite/domains/sun-lite.be/private_html/wp-content/plugins/iron-demo-importer/includes/Unyson/framework/helpers/class-fw-cache.php on line 262

    I've got PHP-version 7.4 with these settings: 

    max_execution_time = 300
    max_file_uploads = 128
    post_max_size = 256M
    memory_limit = 512M
    upload_max_filesize = 256M
    post_max_size = 32M


    Already contacted my provider, they said to get back to the developer of the php-script , which is you.  Also tried to install with all plugins disabled (except the import-plugin and the Elementor-plugin.  Didn't work.

    Guess I'll have to ask you to send me the php-script, so I can download and install locally?


    Greetz,


    Willem 




  •  1,103
    Max replied

    The issue you have is your server time out before the script finish importing the demo.

    Could you please provide me access to your wp-admin and I will gladly check the issue you have and set you with everything up.

    Also, tell me which theme demo you want to import.


    Thanks,


    Max from the Sonaar.io Crew

  •   Willem Serneels replied privately
  •   Willem Serneels replied privately
  •  1,103
    Max replied

    Hi,

    theme demo is imported: https://www.sun-lite.be/

    enjoy

    Thanks,


    Max from the Sonaar.io Crew

  • Willem Serneels replied

    Many thanks!  That was a quick respond.  Kudos to you and your theme.

    Now I can get to work.  Thanks!


    Willem