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  Public Ticket #2734648
Broken Player
Closed

Comments

  • Jay started the conversation
    March 28, 2021 at 11:37pm

    I upgraded plugin player broke after updating plugin

  •  1,114
    Max replied
    March 29, 2021 at 12:29am

    Hi, 

    What is broken exactly? 

    - Have you updated both free and pro version? 

    - Have you cleared your browser cache? 

    - can you send me screenshot of what's not working? 

    Thanks,

    Max from the Sonaar.io Crew

  • Jay replied
    March 29, 2021 at 12:51am

    Cleared Hosting Cache, Theme Cache, Browser Cache. Both Plugins Updated. Have errors in inspector, it won't open when you hit toggle button.

  •  1,114
    Max replied
    March 29, 2021 at 12:59am

    Hi

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Jay replied privately
  •  1,114
    Max replied
    March 29, 2021 at 10:36pm

    Hi,

    please update Pro version to 2.3.1. We have released a fix this morning.


    Thanks,

    Max from the Sonaar.io Crew

  • Jay replied
    March 30, 2021 at 4:06pm

    Sweet. Thanks

  • Deborah Jordan replied
    May 8, 2021 at 2:48am

    I hope Jay changed his password.