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  Public Ticket #2734792
MP3 PLugin Pro Version doesn't work !
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Comments

  • Victor-Emanuel SMEU started the conversation
    March 29, 2021 at 6:44am

    Hello,

    I installed the last version of your plugin (v2.3) today, but the plugin doesnt work.

    I activated it, as usual, but it doesn't work : https://rawsubnoise.com/album/musique

    Thanks for you help

    Victor

  •  1,103
    Max replied
    March 29, 2021 at 1:44pm

    Hello Victor,

    is your free plugin also updated to v2.3 ? (both free and pro plugin must be at 2.3).

    Also, make sure to clear your browser cache and any website or server cache you might use  (eg: CloudFlare, CDN, Varnish)

    Thanks,

    Max from the Sonaar.io Crew

  • Victor-Emanuel SMEU replied
    March 29, 2021 at 1:55pm

    Yes, the 2 versions are updated to v.2.3 (scheenshot in attachement)

    I try to clear the cash, but it's KO

    I try to change my web browser, but it's KO on Edge, Chrome, IE and Safari.

    Victor

  • Victor-Emanuel SMEU replied
    March 29, 2021 at 1:56pm

    And the attachement...

  •  1,103
    Max replied
    March 29, 2021 at 2:05pm

    Hi,

    Can you elaborate on steps to reproduce your issue on my end, I dont understand what is the problem.


    Thanks,

    Max from the Sonaar.io Crew

  •  1,103
    Max replied
    March 29, 2021 at 2:06pm

    Also could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,

    Max from the Sonaar.io Crew

  •   Victor-Emanuel SMEU replied privately
  •  1,103
    Max replied
    March 29, 2021 at 4:01pm

    Hi,

    please update your plugin, we have release a new fix for Pro version 2.3.1


    tell me if it works.


    Thanks,

    Max from the Sonaar.io Crew

  • Victor-Emanuel SMEU replied
    March 29, 2021 at 4:24pm

    Very nice, thank you.

    The plugin works.

    What's the problem ?

    Thank you again for the reactivity

  •  1,103
    Max replied
    March 29, 2021 at 4:30pm

    It was a glitch in our script which prevent the plugin loading correctly on non-elementor version

    Thanks,

    Max from the Sonaar.io Crew