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  Public Ticket #2736889
problems after update
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Comments

  • Roman started the conversation

    good day
    After the last update, my site has problems displaying the player
    I have attached screenshots
    1. After the update, there was a big gap between the tracks in the playlist.
    2. Photos have become different sizes, but in the settings we cost a large size. When I change to small, the size is the same.
    How do I fix these problems?
    Now I have rolled back to the previous version. If you need to install a new version and give you access, tell me.
    P.S Thanks for your updates, the plugin started working very quickly, I really like it!
  •  1,103
    Max replied

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Admin panel : https://acousticrecords.ru/wp-admin 
    Login: molo4ko
    pass: C55155sP45i

    I created a page with only player
    https://acousticrecords.ru/test-home



    Thank you, I'm really looking forward to solving the problem


  •  1,103
    Max replied

    Hi,

    You can remove the track spacing but removing the padding. Add this to your custom CSS:

    .iron-audioplayer .playlist li {
       padding: 0px 0;
    }

    For the width, add this:

    .iron-audioplayer .playlist {
    width: auto;
    }

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Hi, unfortunately it doesn't work for me or I'm doing it wrong.
    I insert css into the page or through my theme settings and it doesn't work in both options.

    Please add this for me and show a screenshot of how it worked

    Same question. Why can't this be fixed without customizing the css? everything was fine before, can this be fixed in a new plugin update?

  •  1,103
    Max replied

    Hi,

    I've added !important in your css which I have implemented in customizer. see screenshot https://d.pr/i/FxrqAq


    This will also be fixed in a next plugin update.

    Thanks,


    Max from the Sonaar.io Crew

  •  1,103
    Max replied

    I also recommend you upload same image size for both of your playlist so you wont have the issue with the width...your left image is smaller than the right image.



    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Max, thanks a lot. It works.

    We will wait for the update.

  •   Roman replied privately
  •  1,103
    Max replied

    Hi, 

    Please read this article which adress this problem https://sonaar.ticksy.com/article/15815/


    Hope it helps,

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    Thanks for the answer.

    As I understand it, I need to insert the java script code into the theme code. For additional download of the plugin.

    I don't understand this. Can you help me with this?

    thread author you can help with this. Thanks

  •  645
    Alexandre replied

    Hi Roman, 
    I think the font size "px" unit is missing. Please add "px" to the font size value

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Roman replied

    Alexander, have you studied my problem in detail? I need a script or some other setting so that the plugin will load its script when I click the "more portfolio button" in the grid. Now only the title of the post is displayed without the player inside.

    The px value in the settings did not solve the problem.
    Please find a solution.

  •  1,103
    Max replied

    Hi Roman,

    Sorry for the confusion, I think Alex did not answer the correct person. I don't think his reply was addressed to you as it does not make sense.

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   Roman replied privately
  •  1,103
    Max replied

    Quick question, are you using MP3 Audio Player Pro on acousticrecords.ru as well?

    Thanks,


    Max from the Sonaar.io Crew

  • Roman replied

    I only use the pro version here

    on that site I untied the license

  •  645
    Alexandre replied

    Hello Roman, 
    I m confim yesterday the answer I sent to you was for another customer. My apologies for this. 
    I have fixed your issue. To do that, I have add installed the "header and footer" plugin and insert a custom JS code. https://d.pr/i/WObawu

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Roman replied

    Thank you. I am very glad that you solved the problem.