Public Ticket #2830917
Product page error


  • James started the conversation

    Hello. I am using a sonaar theme with woocommerce. There is a php error that occurs on my product item pages under the related products section (ie. https://jamesfinamore.com/product/spirits-of-the-dead/) and I can not figure out what is causing it. When I try to edit the Shop Page with Elementor, I get the error "The preview could not be loaded."

    The error trail is pretty long, but this is the first part: Fatal error: Uncaught Error: Call to undefined function get_ecommerce_excerpt() in /homepages/39/d847155158/htdocs/clickandbuilds/JamesFinamore/wp-content/plugins/cloudways-product-shor-des.php:9 Stack trace: #0

  • James replied

    Here is a screen shot of the error.

    Attached files:  screenshot 1.jpg

  •  434
    Alexandre replied

    Hi James, 

    The issue is caused by the cloudways-product-shortcode. It is calling a undefined function.


    Alexandre from the Sonaar.io Crew