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  Public Ticket #2831903
Critical Error due to 2,4 update
Closed

Comments

  • inga started the conversation
    July 22, 2021 at 11:52am

    I was not able to enter my website due to critical error after the newest sonaar update. I had to deactivate the plugin to get the site to work again.  It's very bad because this webside is for my podcast and i have loads of podcast sonaar playlists on it. please help

  •  1,104
    Max replied
    July 22, 2021 at 12:41pm

    Hi, 

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •  1,104
    Max replied
    July 22, 2021 at 1:45pm

    Could you please provide me access to your ftp in case the critical error show again. With ftp, I'll be able to deactivate and fix the issue. 

    Thanks,

    Max from the Sonaar.io Crew

  •   inga replied privately
  •   inga replied privately
  •  1,104
    Max replied
    July 22, 2021 at 1:55pm

    Thanks. 

    What's the ip or hostname to connect to the ftp? 

    Thanks,

    Max from the Sonaar.io Crew

  •   inga replied privately
  •  1,104
    Max replied
    July 22, 2021 at 3:25pm

    Hi,

    one of your third party plugins called Group is causing the issue.

    When Group is deactivated, everything works. It looks like Group does not seems compatible with the latest version of WP.


    Thanks,

    Max from the Sonaar.io Crew

  •  1,104
    Max replied
    July 22, 2021 at 3:26pm

    I left the group plugin deactivated so you can see.

    If you reactivate it, critical error will appear again.

    Thanks,

    Max from the Sonaar.io Crew

  •   inga replied privately
  •  1,104
    Max replied
    July 22, 2021 at 3:40pm

    You are welcome

    Thanks,

    Max from the Sonaar.io Crew