Okay
  Public Ticket #2834992
IG Feed Generating Error
Closed

Comments

  • Eric Rodriguez started the conversation

    Hey there! It looks like our IG feed isn't showing up and is generating an error. This has happened a few times in the past, and looks like it had been temporarily fixed, however appears offline again. Can you assist us in bringing it back online? Thank you!

  •  665
    Alexandre replied

    Hi Eric, 
    Please Update Sonaar,
    go to wp-admin>appearance>install plugins,
    And updates all required update plugins

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Eric Rodriguez replied

    Hi Aleandre,

    Thanks for the response! This is the error message I receive when I try to update the plug ins per your request. Can you assist?

  • Eric Rodriguez replied

    Hi Alexandre,

    To follow up with my previous email, I'm not sure what occured, but ever since I clicked to try and update the plug ins, my website has been acting weird. It also adjusted a few things on the site to look differently in the navigation. I have attached a screenshot of something im seeing when attempting to go to the site. When I enter into the website I see this code for a second each time now which is disconcerting. Please assist, thank you!

  • Eric Rodriguez replied

    Here is also the email that I received from Wordpress shortly after the error occurred. FYI. 

  •  1,114
    Max replied

    Hi

    This is due to the latest Elementor plugin update 3.1x.

    Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day that Elementor 3.1 has been released.

    Please read this article about how to update your theme: https://sonaar.ticksy.com/article/12410/

    Thanks,


    Max from the Sonaar.io Crew