Okay
  Public Ticket #2837045
refund
Closed

Comments

  • Shawn started the conversation

    Im looking to get a refund with this current purchase of themes, it's not working properly. and the work flow is terrible. 

    But instead of that purchase I'm looking to get the original theme i use to have. 

    which was the dj producer theme.

  •  326
    Alexandre replied

    Hello Shawn, 
    May I ask what is not working properly?
    Are you talking about the MP3 Player Pro Plugin?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Shawn replied

    hello and thanks for your response. I made the wrong purchase. I bought the templetes add ons ans this is not what i need for myself. Please refund me, i will not be using these services.  I have already bought a different package that suits me better. 14 day money back guarantee.  Please honor it. I jave already bought the other theme i needed. I do not need the add on templates.  Elementor templates add on 59.00

  •  326
    Alexandre replied

    So you want to keep the Beats sonaar theme and be refunded for the Elementor templates add ons ?
    That s correct?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Shawn replied

    yes sir, that is correct. Sorry im dealing with a lot of things on my plate. Thanks for making this refund an easy process. If i have any questions about the themes and functions, i will come here to forum. Im currently going thru the videos for gelp and guidance. If you have any other videos or resource, tutorials,  please drop them. 🙏 thanks 

  •  326
    Alexandre replied

    the refund has been processed

    Thanks,


    Alexandre from the Sonaar.io Crew