Okay
  Public Ticket #2838911
Can't get old data back
Closed

Comments

  • Svetlana started the conversation
    July 31, 2021 at 6:08pm

    When installing your Mandala theme. All data was shot, but Backup was made. When installing backup, the site still has Mandala and user data such as photos, videos, songs are not on the site.

  •  1,114
    Max replied
    August 2, 2021 at 4:11pm

    Hi,

    I recommend you check directly with your hosting provider to rollback to a previous site backup.

    Your hosting provider is responsible for your site database and backups and is much more reliable.


    Thanks,

    Max from the Sonaar.io Crew

  • Svetlana replied
    August 4, 2021 at 7:44pm

    Thanks for answer.

    But when you uninstall and reinstall WP, the Mandala remains on this site and does not disappear anywhere

  •  1,114
    Max replied
    August 5, 2021 at 1:23pm

    Hi,

    If you want to remove Mandala completely, you will have to start with a new database and not just uninstall and reinstall WP. 

    You can perhaps ask your hosting provider to create a fresh clean WordPress install for you.

    Thanks,

    Max from the Sonaar.io Crew

  • Svetlana replied
    August 5, 2021 at 8:02pm

    Thanks for the answer. This ticket can be closed