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  Public Ticket #2842798
Add player doesn't work
Closed

Comments

  • Svetlana started the conversation

    When I enter the playlist and press the add file button, I am thrown to the top of the page and nothing opens
    How can I solve this problem?

  •  1,114
    Max replied

    I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.

    Thanks,


    Max from the Sonaar.io Crew

  • Svetlana replied

    When opening playlists in the console and starting to edit them, I cannot add songs to my playlist. When I click on the add track button, it throws me up to the top of this page and nothing opens. If it is easier for you, I can then record a video with this problem.

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Svetlana replied privately
  •  665
    Alexandre replied

    Perhaps its a conflict with one of your third party plugins. Could you try something for me? Please deactivate all your plugins except Elementor, Elementor for Sonaar Addon, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict. Tell me how it goes.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Svetlana replied

    Thanks. Everything worked out