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  Public Ticket #2862712
MP3 player out of work and not visible
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  • Julia started the conversation

    For an unknown reason the MP3 player that I have already costumed for the web site in progress are not working any more. I can't see the audio track anymore neither the sticky footer player etc....
    I am not using a CDN and do not have any CORS Policy. I have already tried to turn off and ON the real-time spectrum analyzer but without any success. I have also the same problem at the homepage.

    Any solution?


  •  1,103
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • Julia replied

    Hi,

    Was already done, but did it again this morning here and found out that the plugin Asset CleanUp was in conflit with the player. I replace it with WP Optimize and No it's working well on the music but still not working in the Homepage. Might be another issue?

    Do you have any other plugin like Asset CleanUp that you recommand with Sonaar Studio theme?
    Thanks

  •  1,103
    Max replied

    Hi,

    the slider revolution button output/encode a foreign character besides the ID in the link. see screenshot https://d.pr/i/Mcbqox

    it should be double quotes instead of %7B

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   Julia replied privately
  •   Max replied privately
  •   Julia replied privately
  •  1,103
    Max replied

    it works now.

    this option was causing the issue: https://d.pr/i/37Y9FU

    Thanks,


    Max from the Sonaar.io Crew

  •   Julia replied privately
  •  1,103
    Max replied

    Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/

    Thanks,


    Max from the Sonaar.io Crew