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  Public Ticket #2876854
Player is not playing when logged out
Closed

Comments

  • Joe Riedl started the conversation

    Hello,

    I like your player, unfortunately It does not start on my "home" page when user is not logged in

    https://blackroundtwelve.com/

    on the other hand when I click on the numbers of product page and i get directed here

    https://blackroundtwelve.com/?product-page=1

    I can play the tracks. I guess it is related to the fact that the sticky player is shown by default on that product-page=1

    I realised the sticky player is not displayed by default when you get to the page.
    Also on certain category pages the sticky player is not there by default.

    If I am logged in and I click on a track to play, the sticky player appears and it is playing the tracks as it should.
    When I am not logged in the player does not start.

    We need the player to start also for users who are not logged in or that the sticky player is displayed global and always (logged in and not logged in) by default.

    Kindest

    Joe


  •  1,114
    Max replied

    Hi,

    this option was set: https://d.pr/i/EguMlo I deactivated it and everything works now.

    Thanks,


    Max from the Sonaar.io Crew

  • Joe Riedl replied

    Amazing Max! 

    all working as I need it.

    thank you.

  •  1,114
    Max replied

    you are welcome

    Thanks,


    Max from the Sonaar.io Crew