MP3 Music Player by Sonaar - Pro version 2.4 is on my site. It wont update.I’ve already deleted it, downloaded it from my Sonaar account and installing that. How do I update it?
The update option at the top of the admin Dashboard (a submenu option under the DASHBOARD BUTTON) & I have tried it & get an MP3 Player Pro package error.
I had a similar issue. I had to delete the pro and core version then used Advanced DB cleaner to remove leftover tables. It installed OK after that. I was told that it was CDN cache issues but that seemed to just be a guess as I had already flushed all browser and server caches previously with no effect.
Thanks, I appreciate your help. The thing is, when I use a free plugin, theme, or another WP service, I do what has to be done to troubleshoot and fix the issue - or I just don't use it. This is a product I paid for - it should work properly.
sorry for the issue you have. This is because the domain you have registered your license is musiccreators.net but you seem to be using it with a www.musiccreators.net (triple w's) thus the updated could not perform the update. I have added www.musiccreators.net for your license and it should work just fine now.
My bad and my apologies! When I registered your website, I mistaken the URL. Now it should work. Please try again.
If it does not, please provide me temporary access to your wp-admin if you'd like to prevent useless back and forth. I'll make sure everything setup correctly.
Screenshot of WP Dashnboard error
Found this thread:
https://sonaar.ticksy.com/ticket/2882236/
I dont have the option to update:
WP offers t
The update option at the top of the admin Dashboard (a submenu option under the DASHBOARD BUTTON) & I have tried it & get an MP3 Player Pro package error.
Here are 2 screenshots
https://www.icloud.com/sharedalbum/#B0k53qWtHJG865O
I had a similar issue. I had to delete the pro and core version then used Advanced DB cleaner to remove leftover tables. It installed OK after that. I was told that it was CDN cache issues but that seemed to just be a guess as I had already flushed all browser and server caches previously with no effect.
Thanks, I appreciate your help. The thing is, when I use a free plugin, theme, or another WP service, I do what has to be done to troubleshoot and fix the issue - or I just don't use it. This is a product I paid for - it should work properly.
Hi Jamie,
sorry for the issue you have. This is because the domain you have registered your license is musiccreators.net but you seem to be using it with a www.musiccreators.net (triple w's) thus the updated could not perform the update. I have added www.musiccreators.net for your license and it should work just fine now.
Thanks,
Max from the Sonaar.io Crew
Hey Max,
I just tried it and it still errored out:
Screenshot (expired in 48 hrs)
https://u.pcloud.link/publink/show?code=XZ28q6XZVtp28MwKRM7OakQDKpoCnue66Mhy
Hi Jamie,
My bad and my apologies! When I registered your website, I mistaken the URL. Now it should work. Please try again.
If it does not, please provide me temporary access to your wp-admin if you'd like to prevent useless back and forth. I'll make sure everything setup correctly.
Once again, human error here and its mine. Sorry.
Thanks,
Max from the Sonaar.io Crew
you put 2 w’s in the license mgr - i removed it & reactivated jf
sorry - hit send by accident
Anyway, after I reactivated I checked my Sonaar acct & it showed “www”. Tried the update again & it worked.
thanks for your help!
You are welcome Jamie,
Thanks,
Max from the Sonaar.io Crew