Okay
  Public Ticket #2941986
There has been a critical error on this website.
Closed

Comments

  • Chris started the conversation
    December 20, 2021 at 4:12pm

    Hello

    I've just downloaded and installed the latest version of MP3 Audio Player Pro Version 3.0.1 Add on (and MP3 Audio Player Version 3.0.2). 

    I'm also running, Elementor Version 3.5.1 and Elementor Pro Version 3.5.2 -with an active license. 

    (and no other plugins whatsoever).

    Any pages built in Elementor now display this error message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    I've tried everything I can think of. Deleting and re-installing plugins, re-installing etc. but no lucky. I've also tried this on 2 separate websites I get the identical problem.

    Please help. 

  •  1,103
    Max replied
    December 20, 2021 at 4:14pm

    Hi Chris,

    This will be fixed in a plugin update we will release this week.

    Could you please provide me access to your wp-admin and I will gladly check and fix the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Chris replied privately
  •   Max replied privately
  •   Chris replied privately
  •  1,103
    Max replied
    December 20, 2021 at 4:28pm

    Ok, i have applied the fix, it works.

    we will push an official update this afternoon which will be version 3.1 for both free and pro version. Stay tuned.

    Thanks,

    Max from the Sonaar.io Crew

  • Chris replied
    December 20, 2021 at 4:35pm

    Thanks for the fix Max.
    Looking forward to the new official version later!

  • Chris replied
    January 25, 2022 at 5:12pm

    Hi Max

    I think because this was fixed by you manually back in December, I'm no longer able to update to the latest version through wordpress. Please can you have a look for me.

    Chris

  • Chris replied
    January 25, 2022 at 5:23pm

    I take it back, it's all working fine

  •  646
    Alexandre replied
    January 25, 2022 at 6:47pm

    Perfect.
    Please let us know if your need our assistance.

    Thanks,

    Alexandre from the Sonaar.io Crew