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  Public Ticket #2949712
Can't install the Elementor Template Kit
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Comments

  • Jay Panaseiko started the conversation

    Hi , I bought your Sonaar Mp3 Player Pro and Elementor Template kit .. Cant not install them keep getting an error 

    the mp3 player no problem 

  •  1,114
    Max replied

    Hi

    To import the templates:

    1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)

    2. Login to your WordPress dashboard.

    3. Make sure Elementor Page Builder plugin is installed and activated. To install it, go to WP-Admin > Plugins > Add New and search for Elementor.

    4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot: https://d.pr/i/saZbBO

    5. Import the file called "elementor-templates-kit-by-sonaar.zip"

    6. Your imported template will now be displayed in your Templates list.

    7. To use and insert templates into the page builder, read this article from Elementor Documentation: https://docs.elementor.com/article/60-library

    Thanks,


    Max from the Sonaar.io Crew

  • Jay Panaseiko replied

    Did all of the above , keep getting an error .. or if I dont get an error ... the templates just arn't there 

  • Jay Panaseiko replied

    Just did it again and nothing 

  •  1,114
    Max replied

    Ok and what is the error you get? 

    Thanks,


    Max from the Sonaar.io Crew

  • Jay Panaseiko replied

    If i do it from the Elementor admin I get this 

  •  1,114
    Max replied

    This is not the place to upload the template. (you are trying to upload a template kit, but our files are just elementor templates). 

    Go to Templates > Saved Templates and click the Import Templates button. See screenshot: https://d.pr/i/saZbBO

    Thanks,


    Max from the Sonaar.io Crew

  • Jay Panaseiko replied

    Max , Do you remember my first two screen shots , I have tried the way you said .. and i tried the other way .. theway you are telling me does not work .. I have been using elmentor for a long time .. i have installed templates before .. I am trying everything ...


    PLEASE HELP not tell me to do the same thing over and and over .. It does  not work 

  • Jay Panaseiko replied

    Again I tried SEEEEEEE !!!

  • Jay Panaseiko replied

    THEY DO NOT LOAD 

  • Jay Panaseiko replied

    Not Here .. or in the blocks anywhere I do not see the templates after I click import 

  •   Max replied privately
  •   Jay Panaseiko replied privately
  •   Jay Panaseiko replied privately
  •  1,114
    Max replied

    Hi,

    I have investigated your site. Here is what I did:

    - I have created a page on your site and added an Elementor heading.

    - I have saved this page as an Elementor Template with 2 different names.

    - I have exported the 2 templates in a zip file.

    - I deleted the 2 templates already present on your site.

    - I have then tried to import the zip file (that I have previously exported from your own site..), and I have the exact same behavior as with our sonaar template zip file.

    No errors are shown, but I can see a 302 error on your admin-ajax.php file. However, I'm really not sure if this is related.

    Overall, it looks like an issue with WordPress or your Server and not our zip file itself.

     I recommend you check with your hosting provider and make sure that:


    - ZIP Extension is correctly installed and up to date

    - Max execution time is set to 600

    - cUrl library is enabled and up to date.


    After confirming these changes, if it does not work again, I recommend you contact Elementor support so they can investigate why no zip can be imported into the Elementor Library.


    Thanks,


    Max from the Sonaar.io Crew

  • Jay Panaseiko replied

    Hi Max .. Just wondering I have the continuous play on is there away to keep it playing when the page changes ? instead of dropping sound for a second ?

  •  1,114
    Max replied

    Hi

    To learn more about Continuous Audio Playback and tool to use, read this blog: https://sonaar.io/tips-and-tricks/continuous-audio-player-on-wordpress/


    Thanks,


    Max from the Sonaar.io Crew