Hello. We are using the Steamking Podcastr Wordpress theme with the Elementor Editor but we've run into a snag. I edited the menu (in wordpress not in elementor) and as a result we lost the original header template and link for the homepage. I would love help re-adjusting the menus and main header (I believe it was the main steaming parent header) and use the original home page template so we can edit it. This is the template from the demo that we'd like to use for our home page https://demo.sonaar.io/streamking.
Right now the menu on that page looks crunched and distorted, our logo is very small, there are large blank sections that do not seem to be edited, the image holder for a background image is missing and there is no link available in the menu options to link to the main home page.
Additionally, you'll notice the graphic for our latest podcast episode is not appearing on the home page or anywhere on the site. It shows up on all our steaming services and on podbean (where our episodes live and are distributed) but it appears to be blank on our site. We've noticed that photos seem to load with no problem, but design images do not. I've attached two screen shots so you can see the difference between the blank image box and the photo images.
The first issue a see on the home page is this. The header is offset on the homepage only. To fix this please edit the homepage. And In the banner settings, disable the "image background" here. "-Select-" as to be selected.
the image is not importing because its already imported in WP because it has the exact same name than another of your image. see screenshot https://d.pr/i/4WC9ic
Make sure to use a unique name for your each of your image in Podbean.
We reloaded the image into Podbean with a different name and we're still having an issue with it not appearing on the site for that episode. Also, podbean renames the image each time so not sure why it's creating an issue. Is there something in the template creating this issue? Also, what is the best way to prevent this in the future?
If you check your rss feed, there are unique filenames for your images?
What is your rss feed?
If this has been fixed in your rss feed, your future episodes you import should not have this issue. This won't apply to the previously imported episode.
We were told before that this had been fixed and it looked like it had. However, the issue has continued even after it was initially fixed.
What would be the best fix for the images that are currently not showing up? Renaming the files did not resolve the issue. Also, how should we be uploading them in the future so we avoid this issue going forward?
This is going in circles. Is there some way we can have an actual meeting? It feels like something is being miscommunicated during our back and forth replies. This would be greatly appreciated.
Hello. We are using the Steamking Podcastr Wordpress theme with the Elementor Editor but we've run into a snag. I edited the menu (in wordpress not in elementor) and as a result we lost the original header template and link for the homepage. I would love help re-adjusting the menus and main header (I believe it was the main steaming parent header) and use the original home page template so we can edit it. This is the template from the demo that we'd like to use for our home page https://demo.sonaar.io/streamking.
Right now the menu on that page looks crunched and distorted, our logo is very small, there are large blank sections that do not seem to be edited, the image holder for a background image is missing and there is no link available in the menu options to link to the main home page.
Here is how that main home page appears on our site: https://bythecoversodes.com/home-elementor/
This is how the steamking header appears on our site: https://bythecoversodes.com/block/header-streamking/
Additionally, you'll notice the graphic for our latest podcast episode is not appearing on the home page or anywhere on the site. It shows up on all our steaming services and on podbean (where our episodes live and are distributed) but it appears to be blank on our site. We've noticed that photos seem to load with no problem, but design images do not. I've attached two screen shots so you can see the difference between the blank image box and the photo images.
Hi Gabrielle,
The first issue a see on the home page is this. The header is offset on the homepage only. To fix this please edit the homepage. And In the banner settings, disable the "image background" here. "-Select-" as to be selected.
If a look on another page, as https://bythecoversodes.com/podcasts-list/, the logo looks great. Be aware you are not using the same logo on the homepage.
The secondary logo is selected https://d.pr/i/d4KvcQ
To change or to edit the menu, please go to wp-admin>header & footer
And edit the Header - streaming
The logo height is set to 90px (see here). This is probably what you want to increase.
Thanks,
Alexandre from the Sonaar.io Crew
About the podcast image, is it the first time you have this issue. May I ask how do you imported a new podcast episode.
Thanks,
Alexandre from the Sonaar.io Crew
Thank you! We upload all images through podbean and they’re dispersed to our site from there.
I, this has happened before. Last time we had to have a tech fix it as wel.
Sorry that first post cut off. The image is imported through our RSS feed
Hi,
the image is not importing because its already imported in WP because it has the exact same name than another of your image. see screenshot https://d.pr/i/4WC9ic
Make sure to use a unique name for your each of your image in Podbean.
Thanks,
Max from the Sonaar.io Crew
That’s an easy fix, thank you!
We reloaded the image into Podbean with a different name and we're still having an issue with it not appearing on the site for that episode. Also, podbean renames the image each time so not sure why it's creating an issue. Is there something in the template creating this issue? Also, what is the best way to prevent this in the future?
If you check your rss feed, there are unique filenames for your images?
What is your rss feed?
If this has been fixed in your rss feed, your future episodes you import should not have this issue. This won't apply to the previously imported episode.
Thanks,
Max from the Sonaar.io Crew
This is our RSS feed https://feed.podbean.com/bythecover/feed.xml
We were told before that this had been fixed and it looked like it had. However, the issue has continued even after it was initially fixed.
What would be the best fix for the images that are currently not showing up? Renaming the files did not resolve the issue. Also, how should we be uploading them in the future so we avoid this issue going forward?
thanks again for your help.
Hi,
I can see the latest episode image here: https://d.pr/i/V8CjG9
can you please elaborate on the issue? Make sure you upload jpg image as well.
Thanks,
Max from the Sonaar.io Crew
This is going in circles. Is there some way we can have an actual meeting? It feels like something is being miscommunicated during our back and forth replies. This would be greatly appreciated.
Hi,
Unfortunately we only offer support from this help desk.
Please provide me screenshot so we can make sure we are in the same page. That's the best way to communicate.
Thanks,
Max from the Sonaar.io Crew