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  Public Ticket #2961009
mp3 player block not showing in Gutenberg blocks
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  • Anna started the conversation

    When I first tried the mp3 player plugin a few days ago, it showed up in the list of Gutenberg blocks, but when I tried to use it, I got an error message and had to use shortcode instead, which is working okay. Then yesterday the Gutenberg mp3 player block completely disappeared. I reinstalled Wordpress, went back to the 2022 theme, deactivated all the other plugins, emptied the browser cache, and nothing changed.

    I did get this message in my site health:

    • The optional module, curl, is not installed, or has been disabled.
    • Warning The optional module, imagick, is not installed, or has been disabled.
    • Warning The optional module, zip, is not installed, or has been disabled.
    • Error The required module, gd, is not installed, or has been disabled.

    Could this be the problem? My web host is looking into the status of those modules. Or can you think of anything else I can do?

    thanks,

    Anna


  •  1,103
    Max replied

    Yes please fix these error in your site health with your webhosting first. When it's fixed, check if the block works. Let me know how it goes. 


    Thanks,


    Max from the Sonaar.io Crew

  • Anna replied

    Hi Max,

    Those errors are fixed. Now the block shows up in the block list, but when I put it on the page, I get an error message, and in the settings there are no choices. On the website page, it shows the first playlist in my playlist list—no way to change it to another playlist. Here is an example page:

    https://fleap.com/ADWP/chorus-vocal-ensemble/

    I tried deactivating all my other plugins and changing to different themes but that didn't help.

    thanks,

    Anna

  •  1,103
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •   Anna replied privately
  •  1,103
    Max replied

    Hi,

    please check now. I have fixed it on your site.

    Thanks,


    Max from the Sonaar.io Crew

  • Anna replied

    Thank you so much. FYI, the block is still not showing on Firefox. It does, however, work on Safari, Chrome, and Brave, the only others I checked. Thanks again!

  •  1,103
    Max replied

    Please clear your browser cachesmile.png 

    Thanks,


    Max from the Sonaar.io Crew

  • Anna replied

    Thanks, I had to clear the cookies and site data too, then the block appeared. Thank you again.

  •  1,103
    Max replied

    You are welcome

    Thanks,


    Max from the Sonaar.io Crew