Okay
  Public Ticket #2966243
License Key
Closed

Comments

  • Leanna Kirchoff started the conversation

    Hi,

    My WordPress dashboard says that I need to enter my license key under Dashboard-Theme Options.  I tried to do that, but the form won't accept my license key and I keep getting the message:

    "Your license key is valid but you’ve activated it too many times on another domain(s). Login to your account at https://sonaar.io/login and manage your activation domains."

    I have logged into my Sonaar account to fix this issue, but I don't really know what to do.  Any help would be appreciated.


  •  647
    Alexandre replied

    Hi Leanna,
    The License you have is for one site only and it is already used by http://www.leannakirchoff.com/
    The issue you have, is it on this site http://www.leannakirchoff.com/ or you are working on a new project?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Leanna Kirchoff replied

    Yes, that's the correct site. 

    For several months I had been building the new website site on a staging site and then swapped the staging site to www.leannakirchoff.com.  I wonder if the License somehow got confused when I switched from the staging site to www.leannakirchoff.com.

  •  1,103
    Max replied

    Exactly. 

    Please try again. It should work now. 

    Thanks,


    Max from the Sonaar.io Crew