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  Public Ticket #2976014
Key is not working
Closed

Comments

  •  1
    Hammad Shahzad started the conversation
    February 8, 2022 at 4:30am

    Hi there. My key is not working. I have tried it 3-4 times but still not accepted by theme settings. Also i have added the website URL in the soonar.io website for authentication but still not getting accepted.

  •  1,114
    Max replied
    February 8, 2022 at 2:49pm

    Hello Hammad,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  • yamfu n nsingi replied
    February 12, 2022 at 5:01am

    I have the same problem

  •  1
    Hammad Shahzad replied
    February 12, 2022 at 5:38am

    My problem solved by contacting to customer support by doing conversation on messenger.

  • yamfu n nsingi replied
    February 12, 2022 at 6:51am

    Do I need to wait for them to contact me or there is a link to contact them ?


  •  1,114
    Max replied
    February 14, 2022 at 2:11pm

    Hi,

    Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.

    Please read this article about how to update your theme: https://sonaar.ticksy.com/article/12410/


    Thanks,

    Max from the Sonaar.io Crew