Okay
  Public Ticket #2977870
Website down
Closed

Comments

  • Keith started the conversation

    Tried to update to new version (5.9) of Wordpress. Site went down. Here is the  error script I see when trying to enter the site

    This was the result while trying to update:

    Warning: chmod(): Operation not permitted in /home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173

    Verifying the unpacked files…

    Preparing to install the latest version…

    Enabling Maintenance mode…

    Copying the required files…

    Warning: chmod(): Operation not permitted in /home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-admin/includes/class-wp-filesystem-direct.php on line 173

    --

    Now the site provides only a summary:

    Warning: require_once(/home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-includes/php-compat/readonly.php): failed to open stream: No such file or directory in /home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-includes/general-template.php on line 4869

    Fatal error: require_once(): Failed opening required '/home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-includes/php-compat/readonly.php' (include_path='.:/usr/share/php') in /home/227572.cloudwaysapps.com/mkxukazsnq/public_html/wp-includes/general-template.php on line 4869

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    Will you please help me by restoring my site? Should I not update my version of Wordpress in the future?

  •  1,104
    Max replied

    I have fixed the issue.
    I think you've not updated the wp correctly. 

    now its updated.

    Thanks,


    Max from the Sonaar.io Crew