Okay
  Public Ticket #2978974
Refund
Closed

Comments

  • Nicolas started the conversation

    Hi, I would like to get a refund for the mp3player plugin. It does not have Ajax, I have to buy a theme to get it while I don't wanna buy a theme.

    Thanks in advance,

  •  1,114
    Max replied

    Hi Nicolas, 

    Sure I can refund but I'm just a bit confused where have you see that MP3 Player DO have ajax? 

    To learn more about Continuous Audio Playback and tool to use, read this blog: https://sonaar.io/tips-and-tricks/continuous-audio-player-on-wordpress/


    Thanks,


    Max from the Sonaar.io Crew

  • Nicolas replied

    Hi Max,

    Yes as I saw in this link, to have the continuous audio player (works with AJAX) you have to buy a theme. But when I bought the MP3 Player I didn't knew that because it says it was include in the features page as you can see on the screenshot. So I would like to get a refund please.

    Thanks,

  •  1,114
    Max replied

    Hi Nicolas,

    If you refer to continuous audio playback feature in your screenshot, yes, our MP3 Audio Player Pro has this ability to continue the audio when you switch to another page. You need to enabled it in WP-Admin > MP3 Player > Sticky Player > enable Continuous Player.  see screenshot: https://d.pr/i/1J9YfE

    We don't refer to any ajax functionality in our marketing pages that's why im confused

    Thanks,


    Max from the Sonaar.io Crew

  • Nicolas replied

    Max,

    I thought it was a default features not that you could turn it off or on, and by reading this article it is not very precised.

    Thanks a lot Max and sorry for the disappointment..

    Have a great day, 

  •  1,114
    Max replied

    No problem! We have many many optional feature so it make the plugin very flexible and polyvalent.

    Thanks,


    Max from the Sonaar.io Crew