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  Public Ticket #2979977
demo not installing
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  • tony started the conversation

    Hi hope a is well. I seem to have a bit of a problem here I have an active unlimited theme license  but it is not working/activating when trying to activate it on this site https://www.mydownload.com also tried it on another domain but did not do it either. It did work on my first 2 installations but it has not since can you please advise thank you. 

    Kind regards

    Tony

  • tony replied

    Please could someone get back to me on this as I have also tried a clean installation on a subdomain https://faq.soundartsmastering.com but keep getting the message "

    There is a problem with the Demo Importer. The license key used is currently empty, expired or invalid: Make sure to enter your license key in Theme Options > Dashboard. If you don't know how to fix this issue, please contact your web hosting with the error message above, or contact us on our help desk"  

    I have gone through all the troubleshooting but I'm getting this message no matter what i do could you please advise as this is getting quite stressful thank you hope to hear from you soon.

    Kind regards

    Tony Tea


  •  1,114
    Max replied

    Hi,

    Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.

    Please read this article about how to update your theme: https://sonaar.ticksy.com/article/12410/

    Thanks,


    Max from the Sonaar.io Crew