Okay
  Public Ticket #2987953
Cant access all themes
Closed

Comments

  • Devin Streeter started the conversation
    February 23, 2022 at 12:00am

    I purchased the plan with unlimited themes and lifetime support but cant access it or upload plugins 

  •  1,103
    Max replied
    February 23, 2022 at 12:53am

    Hi Devin, 

    Thanks for reaching out. 

    I have check your account and looks like you have bought the MP3 Audio Player Pro lifetime plan at $179.

    This includes also the 100+ Elementor Templates Addon Kit but it does not include our Sonaar WordPress Themes

    The themes are completely different products than our Elementor Templates Addon Kit. 

    You should be able to access the elementor templates addon kit in your Sonaar.io Account > My Account > Downloads 

    Do you have additional questions? 

    Thanks,

    Max from the Sonaar.io Crew

  • Devin Streeter replied
    February 23, 2022 at 1:50am

    Ok I was trying to purchase the sonaar Wordpress Themes so is there anyway for me to get that plan and switch from the one I picked ? or to get unlimited themes ?

  •  1,103
    Max replied
    February 23, 2022 at 4:14am

    Hi, 

    If you buy the lifetime theme plan, I'll refund you the lifetime mp3 audio player pro. 

    Please note that the mp3 audio player pro is not included in the theme. 

    Thanks,

    Max from the Sonaar.io Crew

  • Devin Streeter replied
    February 23, 2022 at 4:17am

    I purchased the plan with unlimited themes . So can I get refund for lifetime mp3 by sonaar 

  •  1,103
    Max replied
    February 23, 2022 at 4:45am

    Sure! Please delete the mp3 audio player pro from your website and also from your computer. Let me know when it's done and I'll proceed with the refund tomorrow morning. 

    Thanks,

    Max from the Sonaar.io Crew

  • Devin Streeter replied
    February 23, 2022 at 4:48am

    also after purchasing all themes life time plan i still cant seem to access the themes 

  • Devin Streeter replied
    February 23, 2022 at 4:56am

    Ive removed the plugin from my computer and site 


  •  1,103
    Max replied
    February 23, 2022 at 1:40pm

    Alright, I have refunded you the MP3 Audio Player Pro plugin.

    For the access to the theme, I see you have already imported Moonlight ? Everything works?

    You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/

    Thanks,

    Max from the Sonaar.io Crew