Okay
  Public Ticket #2999886
can not manipulate text
Closed

Comments

  • Pasquale started the conversation

    Hello I am Trying to edit the text but I can not please advise see the screenshot

  •  643
    Alexandre replied

    Hi Pasquale, 

    It is time to do some updates. 
    Please update first Sonaar theme. 
    Here how to do: 
    https://sonaar.io/docs/how-do-i-update-my-theme/

    When it is done, please go to wp-admin>appearance>install plugin and do all required update.
    Updating WPBakery should fix the issue.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Hello way to complex for me.

    Please provide a quote to do the job 

    Thank you 


  •  643
    Alexandre replied

    Hello Pasquale, 

    For now, it is impossible for me to install any plugins. Even as administrator I cant install any plugins. I cant help without those permissions. Do you know why I dont have those permissions?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    What are permission? and how i can give that to you please advise

  •  643
    Alexandre replied

    In fact, I dont know why I cant install plugins. If you are not aware about this behavior, please contact your webhost provider.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Hello Go daddy and Nik suggest me to give you the ftp so you can update both the wordpress and the theme.

    Please let me know if I have to pay extra for this service 

    Thank you 


    FTP Username: [email protected]
    FTP Password: .sd25,-RH-M/~\D:
    FTP server: ftp.pasqualeesposito.com
    FTP & explicit FTPS port:  21

  • Pasquale replied

    New Password web

    pasquale

    Lino1972

  •  643
    Alexandre replied

    Hi Pasquale, 

    I have updated Sonaar but many plugins update is required. This take more time than I thought. I will ask you to purchase 1 hour customization please if you want me to continue to this path. But I really recommend you to fix the update issue on the server side. Updates are very important for a site maintenance.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Hello Please send me the invoice and complete all the update.

    Thank you 


  • Pasquale replied

    Please let me know if you need to access my go daddy account  I will give you the password



  •  643
    Alexandre replied

    You have to purchase the custom work service through our site https://sonaar.io/service/website-customization-service/
    Please let me know when it is done.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Pasquale replied

    Hello I Payed the 80$ please let me know if I  can use any of the update  to improve the web let me know when all the update  are complete

    Thank you  


  •  643
    Alexandre replied

    I have update all activated plugins, except the WPBakery addons. I don have access to the premium plugin. 
    Please take a look on your site and make sure nothing is broken. Maybe your site will be improved, but this is not the reason why it is important to do updates. A old site is easier to be hacked. And it is important to follow browsers requirements. As you can see the issue you have reported is fixed now.

    Thanks,


    Alexandre from the Sonaar.io Crew