Hi guys we've just purchased the pro version of the player but ther's an issue: as you can see in the link when you push play button nothing happens...the sticky player it's not able to load the mp3. This problem afflicts the mobile version and desktop one. But if i exclude the sticky player all is working fine.
The issue you have is that your server where you host your media file (https://experience.enjoymuseum.com/XYZ/) is blocking access to your website (https://stage2.enjoymuseum.com).
Here is the error message you have in the console: Access to audio at 'https://experience.enjoymuseum.com/XYZ/prova1.mp3' from origin 'https://stage2.enjoymuseum.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
If the MP3 file were hosted on https://stage2.enjoymuseum.com, that would work.
Another solution is that you add CORS policy to https://experience.enjoymuseum.com to allow your domain stage2.enjoymuseum.com to connect. For this, you need to talk directly to your webhosting.
The third solution is that you deactivate Dynamic Waveform in WP-Admin > MP3 Player > Settings and you enable Synthetic Waveform instead: https://d.pr/i/zFC3jg
Hi guys
we've just purchased the pro version of the player but ther's an issue:
as you can see in the link when you push play button nothing happens...the sticky player it's not able to load the mp3. This problem afflicts the mobile version and desktop one.
But if i exclude the sticky player all is working fine.
Hi,
The issue you have is that your server where you host your media file (https://experience.enjoymuseum.com/XYZ/) is blocking access to your website (https://stage2.enjoymuseum.com).
Here is the error message you have in the console:
Access to audio at 'https://experience.enjoymuseum.com/XYZ/prova1.mp3' from origin 'https://stage2.enjoymuseum.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.
If the MP3 file were hosted on https://stage2.enjoymuseum.com, that would work.
Another solution is that you add CORS policy to https://experience.enjoymuseum.com to allow your domain stage2.enjoymuseum.com to connect. For this, you need to talk directly to your webhosting.
The third solution is that you deactivate Dynamic Waveform in WP-Admin > MP3 Player > Settings and you enable Synthetic Waveform instead: https://d.pr/i/zFC3jg
Thanks,
Max from the Sonaar.io Crew
Hi Max
Super fast reply!!!
Many many thanks...I'm choosing the third option
You are welcome
Thanks,
Max from the Sonaar.io Crew