Okay
  Public Ticket #3015474
mp3 player on word press
Closed

Comments

  • James started the conversation

    Every time I hit save on the player settings for changing the colors and font or anything else it doesn't save.

  •  1,114
    Max replied

    Hi,

    Perhaps you must clear your browser cache.

    if it still does not work after clearing browser cache, send me screenshot of the setting you are changing and the result you get.


    Thanks,


    Max from the Sonaar.io Crew

  • James replied

    it doesn't work still and I've been charged..I want a full refund immediately. 

  •  1,114
    Max replied

    Hello James,

    Sure I can refund (you have 14 days covered by our refund policy)!

    But I'm 100% certain that I can fix the issue you have if you let me.

    By the way, here is what I see when I go to your website: https://d.pr/i/nUlv8y

    What color/font setting does not work when you save?


    If you still want a refund and don't want my help to resolve your issue, let me know.


    Thanks,


    Max from the Sonaar.io Crew

  • James replied

    yes I want a refund. 

  •  1,114
    Max replied

    Ok,

    Please delete the plugin from your site and server but also delete the plugin sonaar-music-pro.zip downloaded from your computer as well.

    Once it's done, let me know and Ill provide the refund within the next 72 hours.


    Thanks,


    Max from the Sonaar.io Crew

  • James replied

    i have deleted everything. 

  •  1,114
    Max replied

    Alright James, I have refunded the item !

    If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to make sure it fits your need. I'm always available through this channel so you know how to reach me.

    Have a good one!

    Thanks,


    Max from the Sonaar.io Crew