Okay
  Public Ticket #3016647
Sticky Player Disappeared
Closed

Comments

  • Pierre started the conversation

    Hello,

    The sticky player comes and goes every now and then. Sometimes it only shows on mobile mode and sometimes it just reappears on desktop but vanishes again. Has this happened to anyone else ?

    Thanks a lot !

  •  1,114
    Max replied

    Hi

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   Pierre replied privately
  •  1,114
    Max replied

    Hi,

    Please disable continuous player in MP3 Player > Settings > Sticky Player: https://d.pr/i/GHMdFg

    That is what makes the player appear on pages and it's based on your browser cookies to remember which player has been played on previous page.


    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Yep it reappeared now after disabling continuous player. Isn't there a way to still make it appear while enabling continuous player ? The issue now is that when I am on another page the sticky player is still there but if I press on play nothing happens and the episode title disappears. 

  •  1,114
    Max replied

    Hi,

    I dont understand. can you record a video to show me the steps you do to reproduce the issue please


    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Ok give me a minute ;) thanks

  •  1,114
    Max replied

    Your site is loading all these playlist in the sticky when page loads. see screenshot https://d.pr/i/7hmxaa

    remove these posts from that fields and make sure they correspond to real playlist available on your site.

    Thanks,


    Max from the Sonaar.io Crew

  •   Pierre replied privately
  • Pierre replied

    About your last response, shouldn't I leave these post IDs as is since the sticky player won't show if I remove them from the field ?

  •  1,114
    Max replied

    What playlist you want to load in the sticky player exactly, when any of your page loads?


    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Looks like I am a bit more lost than I thought... What I am sure about is that I want whatever episode is playing to be in the sticky player no matter which page I am on, just like what the continuous player feature allowed me to do. 

  •  1,114
    Max replied

    1) Remove all posts set in wp-admin > mp3 player > settings > sticky player > Load Sticky Player on your website: https://d.pr/i/7hmxaa

    2) Enable Continuous Player in wp-admin > mp3 player > settings > sticky player

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    I don't know if you noticed (and maybe it can help), but I downloaded another plugin called Seriously Simple Podcasting which creates a new custom post type for my podcast. I know sonaar has its own themes with custom post type etc but I don't have enough budget to buy one of your themes. So here's the thing : my episodes are located in both Seriously Simple Podcasting and MP3 Player Pro plugins. I am using the first for the post type and structure and the latter for the front end (design). 

  • Pierre replied

    1) Remove all posts set in wp-admin > mp3 player > settings > sticky player > Load Sticky Player on your website: https://d.pr/i/7hmxaa

    2) Enable Continuous Player in wp-admin > mp3 player > settings > sticky player

    Thanks,

    No it didn't work...

  •  1,114
    Max replied

    Why using Seriously Simple Podcasting? Our MP3 Player Pro has everything  SSP offers + much more.

    You should disable SSP

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    I don't understand. How can I create a custom post type with MP3 Player Pro ? I can only import my podcast from RSS feed (or create it manually), create episodes, categories etc and edit the player's settings. But no actual post type. Maybe it's a lack of knowledge on my side and I'll be happy to learn but how to set my own podcast archive with MP3 Player Pro ? How to create a single post template ? I thought only your custom themes could allow that not the MP3 Player Pro plugin 

  •  1,114
    Max replied

    This is our custom post type https://d.pr/i/ShioAI

    its called sr_playlist

    You have also 2 custom taxonomies which are Podcast Show and Categories.

    Your current single podcast page is built with Elementor Pro's theme builder using SSP.

    You can do the exact same thing with our own CPT.

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Can you please explain me how to create a single podcast page template with Elementor using your plugin. SSP provided templates that could be imported into Elementor. What I was expecting in fact, was to have specific post types proposed to me when creating a new Elementor template

  • Pierre replied

    This is how the podcast landing page looks like. How can I edit it with Elementor ? 

  •  1,114
    Max replied

    I took the same template that was there and changed the display condition so all our single post type page will read this template. I changed the condition here: https://d.pr/i/F4G8B3

    More info on how Elementor Theme Builder works here: https://elementor.com/help/elementors-theme-builder/#:~:text=The%20Theme%20Builder%20provides%20a,parts%2C%20or%20delete%20site%20parts.

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    I think everything is super clear now !! I'll get back to you if something's wrong but it seems I figured it out thanks to your help !

  • Pierre replied

    Well now it comes back to the initial issue. The sticky player doesn't show... haha I feel it's almost the end of it though  ;) 

  •  1,114
    Max replied

    Where it does not show ?

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    On the single post page and all the other pages

  •  1,114
    Max replied

    Hi,

    Im confused, the sticky player is displayed on this page : https://www.houseof.mrsathena.com/episode/welcome-to-house-of-mrs-athena/

    see video recording: https://d.pr/v/EZh0zN

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    This is strange, I can't see it on my screen. I'm on incognito mode

  • Pierre replied

    Also I find it weird the way the player looks. I applied some border radius to it but for some reason I need to create a solid border to make the edges rounded (the player itself doesn't respond to that elementor editing) which means the border width has to be thick enough to cover the player's sharp edges. Then when I update the layout doesn't look like what I did on the editor as you could've seen on your screen recording.

  •  1,114
    Max replied

    Perhaps try to clear your browser cookies and also browser cache. it works here when you click plays, the sticky shows up.

    It also appears on all pages because you've set it in the settings: https://d.pr/i/1dD1al

    For the margin in the box, i have added this custom CSS code in your page settings: https://d.pr/i/UokFak




    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Yup ! Now it shows on all pages. Thanks. Thanks also for the custom CSS (funny enough, I don't see it on my side, see attached file). Could you put it in the discussion so a can copy paste it ? Thanks !

  • Pierre replied

    Forgot to attach the file

  • Pierre replied

    Could you also explain me why the button to collapse the sticky player doesn't show the little arrow anymore ? And how come I get twice the Spotify button on the main player ? Thanks again :)

  • Pierre replied

    Oh just noticed the changes. Fantastic ! Could you tell me how you did it ? :)

  •  1,114
    Max replied

    For the custom CSS, refresh your page maybe.i was editing the page in the same time than you.perhaps you saved it after i saved it.

    .single-album .iron-audioplayer, .single-sr_playlist .iron-audioplayer{     margin:0px!important; }

    For the minimize arrow: it was because you didn't set any color for the font here https://d.pr/i/mv8f2m

    For the Spotify Button:  I struggled a bit and I have recreated your podcast episode post, and delete the old one. I noticed that the issue was just caused because you've set the spotify button also in your podcast show: https://d.pr/i/BWiy6j so every episode in that show category would inherit from that button..additionally, it was also set in your episode post.


    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Great thanks a lot for taking the time to explain. I restored the previous episode. It's really funny because the sticky player still disappears when I'm on incognito mode... When I access the website (appearing by default as wp-admin) the player shows... Any idea why ? While writing this I removed cookies and cache from my browser and it worked again. Still my question remains : how to prevent that for future users ? Thanks a lot Max you're really helping a lot here :)

  • Pierre replied

    Funny enough the sticky player's progress color is white while a set it to yellow in the settings

  •  1,114
    Max replied

    Is the correct playlist post selected in wp-admin > mp3 player > settings > sticky? 

    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    I've just changed it. It wasn't the correct one, but still, the wave color remains white. Also I noticed something else. On the podcast show page. When I toggle the hamburger icon the full page pop up menu opens with a white banner. I don't know if it has anything to do with the previous editing... 

  • Pierre replied

    Nah solved it, no prob ;)

  • Pierre replied

    Hi Max, so about the sticky player disappearing, I just tested on another pc and the same issue occurs. The sticky player appears at the beginning then after navigating on other pages it disappears. I go back to my episode's page start back the track on the main player but the sticky player doesn't appear. I have to clear my cache and cookies, close the chrome (or whatever web browser app like Safari) window, reopen it and then it reappears. So how can I prevent this to happen for the user ? Thanks again :)

  •  1,114
    Max replied

    Is there a specific page where the play does not appear?

    Please record a fullscreen video so I can know the exact steps you do.


    Thanks,


    Max from the Sonaar.io Crew

  •   Pierre replied privately
  •  1,114
    Max replied

    provide me access to wp-admin again

    Thanks,


    Max from the Sonaar.io Crew

  •   Pierre replied privately
  •  1,114
    Max replied

    Ok, this seems a bug when you minimize the player WITH continuous player enabled.

    I will add this to our roadmap and will fix this issue in the next plugin update.


    Thanks,


    Max from the Sonaar.io Crew

  • Pierre replied

    Thanks a lot Max ! Glad this will help your other users too ;)

  • Pierre replied

    By the way, I'll have to endorse Fack It's request about the pause with spacebar feature. It's such a common thing to do when consuming audio / video content  https://sonaar.ticksy.com//ticket/2768114/

    I think I'm good for now so you may close this ticket. Thanks again Max, your help was invaluable I appreciate it :)