1. First, message from the "contact" form are sending to no one. Please choose your email destination here. I have done some tests, and I was able to make the form works. I m not familiar with the "WP Mail SMTP" plugin, but the contact form was not working only when the "WP Mail SMTP" is activate.
2. To fix the video issue, I have to change the page slug. Our theme has some issue when we are using the "videos" slug name. We will fix this is a future theme version. But until then, you should use another slug name as "video", "clip". Or and this is what I have done on your site, create a parent page.
I have seen that the mailfunction will work in the template, however, my real intention is to have the mailfunction in the template linked to my gmail. My gmail address is [email protected]
If a customer uses the form to get contact with me, it would prefer to see their mails coming into my gmail rather than that I have to log into the wordpress template to look at the mail there.
Could you explain to me how this can be enabled?...thanks a lot!
1-Some images are still pointing to the old site url. I think you can find a plugin to fix that. To redo all media element url. I cant recommend any of them. I m not so familiar with those plugins. But I think only few images need to be relinked. You can probably do it manually. Just reselect them. I already did the homepage slider.
2- "the Elementor editor, the left edit menu keeps hanging and we can not further proceed." Are you talking about this section? Are you saying nothing work through this section? Because I can edit element on my side.
3- "We expected to have the mail function solved after that we transfered the site to the main domain but still that does not work either. "
I have set my email here and I have received the message I have sent through the contact form. So the contact form works well. Maybe you are just receiving email from your server as spam. Have you look in the spam folder?
Hello Alexandre, in the meanwhile we have uploaded the website and are now operational. Thanks for your good support! I was wondering if you give maintenance support on my website as well and how much would that cost. Thanks again for your very good support...kind regards Rudi
We have a problem with 3 things:
the mail function does not work in either the form or in contact mode
the video placement in the pages; videos get mis-apportioned in the page
the placement of audio clips (from soundcloud) is possible but does not look as pro as in your template
Hi Rudi,
May I have a login credential to the wp-admin?
"the video placement in the pages; videos get mis-apportioned in the page"
Are you talking about the title here who overlaps the video?
"the placement of audio clips (from soundcloud) is possible but does not look as pro as in your template"
That s why you should use our player
Thanks,
Alexandre from the Sonaar.io Crew
hello ALexandre, herewith the credentials:
https://www.j-rproductions.nl/wordpress/wp-admin/
username: JRP22
password: Nad1ne08!
Hello Alexandre, yes indeed, the title overlaps the video, how can we correct this?
And can your audio player interconnect with Soundcloud?
And what do you suggest about the mailfunction?
kind regards, Rudi
Hello Rudi,
1. First, message from the "contact" form are sending to no one. Please choose your email destination here.
I have done some tests, and I was able to make the form works. I m not familiar with the "WP Mail SMTP" plugin, but the contact form was not working only when the "WP Mail SMTP" is activate.
Thanks,
Alexandre from the Sonaar.io Crew
2. To fix the video issue, I have to change the page slug. Our theme has some issue when we are using the "videos" slug name. We will fix this is a future theme version. But until then, you should use another slug name as "video", "clip". Or and this is what I have done on your site, create a parent page.
https://www.j-rproductions.nl/wordpress/medias/videos/
Thanks,
Alexandre from the Sonaar.io Crew
Hello Alexandre thanks for your advice but which email function works with you so that we can implement this here
as well. Kind regards, Rudi
Hi Rudi,
The contact form here, it will works if you disable the "WP Mail SMTP" plugin.
Thanks,
Alexandre from the Sonaar.io Crew
Hello Alexandre, thanks for your support.
I have seen that the mailfunction will work in the template, however, my real intention is to have the mailfunction in the template linked to my gmail. My gmail address is [email protected]
If a customer uses the form to get contact with me, it would prefer to see their mails coming into my gmail rather than that I have to log into the wordpress template to look at the mail there.
Could you explain to me how this can be enabled?...thanks a lot!
kind regards, Rudi
Hello Rudi,
The contact form from contact form 7 plugin can be set to send messages to your gmail account.
You just have to add your email address here.
Please go to wp-admin>contact
Edit the form
Click on the mail tab
And add your email in the "To" field
Thanks,
Alexandre from the Sonaar.io Crew
Hello Alexandre, thanks for your good support!
We have put now finally the site on the main domain but still have serious problems.
Initially the website was created on a sub domain and transferred afterwards to the main domain but
then we had problems with the pictures on the main menu page. When we try to edit this in
the Elementor editor, the left edit menu keeps hanging and we can not further proceed.
We expected to have the mail function solved after that we transfered the site to the
main domain but still that does not work either.
What did we do wrong?
Kind regards, Rudi
the website name is: www.j-rproductions.nl,
the hostname is: sftp.j-rproductions.nl
username 47055 pw Nad1ne08
FTP:
host:sftp.j-rproductions.nl
user:47055
pass:Nad1ne08!
Wordpress:
user: JRP22
pass: Nad1ne08!
Hi Rudi,
1-Some images are still pointing to the old site url. I think you can find a plugin to fix that. To redo all media element url. I cant recommend any of them. I m not so familiar with those plugins. But I think only few images need to be relinked. You can probably do it manually. Just reselect them. I already did the homepage slider.
2- "the Elementor editor, the left edit menu keeps hanging and we can not further proceed."
Are you talking about this section?
Are you saying nothing work through this section? Because I can edit element on my side.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Rudi,
3- "We expected to have the mail function solved after that we transfered the site to the main domain but still that does not work either. "
I have set my email here and I have received the message I have sent through the contact form. So the contact form works well. Maybe you are just receiving email from your server as spam. Have you look in the spam folder?
Thanks,
Alexandre from the Sonaar.io Crew
Hello Alexandre, in the meanwhile we have uploaded the website and are now operational.
Thanks for your good support!
I was wondering if you give maintenance support on my website as well and how much would that
cost.
Thanks again for your very good support...kind regards Rudi
Hello Rudi,
What kind of maintenance support would you need? Is it ponctual modification to your content or updates wordpress version, themes and plugins?
For ponctual modification, we charge $80 per hour.
For updates, we charge $49 per update and we update everything (wordpress/themes/plugins) at once.
If you have questions, let me know!
Thanks,
Max from the Sonaar.io Crew